02819nam 2200613Ia 450 991081808800332120230422045440.00-19-770333-X1-280-76105-90-19-802860-1(CKB)1000000000549463(EBL)430742(OCoLC)252640500(SSID)ssj0000197108(PQKBManifestationID)11172025(PQKBTitleCode)TC0000197108(PQKBWorkID)10154116(PQKB)10352822(Au-PeEL)EBL430742(CaPaEBR)ebr10278233(CaONFJC)MIL76105(MiAaPQ)EBC430742(EXLCZ)99100000000054946319980128d1999 uy 0engur|n|---|||||txtccrManaging quality fads[electronic resource] how American business learned to play the quality game /Robert E. ColeNew York Oxford University Press19991 online resource (297 p.)Description based upon print version of record.0-19-512260-7 Includes bibliographical references (p. 259-272) and index.Contents; Tables and Figures; Introduction; 1. The New Quality Model: Continuity or Discontinuity?; 2. Market Pressures and Quality Consciousness; 3. How Much Did You Know and When Did You Know It?; 4. It Ain't Rocket Science, But ...; 5. Casting and Harvesting the Nets; 6. Putting It Together; 7. Modeling the Future for Hewlett-Packard; 8. Adoption, Adaptation, and Reaction at Hewlett-Packard; 9. Quality Outcomes; 10. On Organizational Learning; Notes; References; IndexTables and Figures. Introduction. 1. The New Quality Model: Continuity or Discontinuity?. 2. Market Pressures and Quality Consciousness. 3. How Much Did You Know and When Did You Know It?. 4. It Ain't Rocket Science, But... 5. Casting and Harvesting the Nets. 6. Putting It Together. 7. Modeling the Future for Hewlett-Packard. 8. Adoption, Adaptation, and Reaction at Hewlett-Packard. 9. Quality Outcomes. 10. On Organizational Learning. Notes. References. IndexQuality circlesQuality circlesUnited StatesHistoryIndustrial managementUnited StatesHistoryIndustrial managementJapanHistoryQuality circles.Quality circlesHistory.Industrial managementHistory.Industrial managementHistory.658.5/62Cole Robert E105811MiAaPQMiAaPQMiAaPQBOOK9910818088003321Managing quality fads3912986UNINA