02958nam 2200565 a 450 991081684180332120230803030151.01-55570-950-8(CKB)2670000000359560(EBL)1181182(SSID)ssj0000981120(PQKBManifestationID)11549509(PQKBTitleCode)TC0000981120(PQKBWorkID)10970319(PQKB)11430712(OCoLC)855783493(MiAaPQ)EBC1181182(Au-PeEL)EBL1181182(CaPaEBR)ebr10751729(OCoLC)842929893(EXLCZ)99267000000035956020130911d2013 uy 0engur|n|---|||||txtccrDesigning and implementing virtual reference services[electronic resource]a LITA guide /edited by Beth C. Thomsett-ScottChicago, Ill. ALA TechSourcec20131 online resource (170 p.)LITA guide Implementing virtual reference servicesDescription based upon print version of record.1-55570-899-4 Includes bibliographical references and index.Contents; Preface; Acknowledgments; Chapter 1: Virtual Reference Services; Chapter 2: Using Twitter for Virtual Reference Services; Chapter 3: Using Google Voice and Chat for Reference at the Kelvin Smith Library; Chapter 4: Virtual Reference at UNLV Libraries; Chapter 5: Instant Messaging for Virtual Reference; Chapter 6: Embedded Librarians Using Web 2.0 Services for Reference; Chapter 7: My Info Quest; Chapter 8: AskColorado; Suggested Reading; About the Contributors; IndexSocial web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such asElectronic reference services (Libraries)Electronic reference services (Libraries)United StatesCase studiesElectronic reference services (Libraries)Electronic reference services (Libraries)025.5/2Thomsett-Scott Beth C1716525Library and Information Technology Association (U.S.)MiAaPQMiAaPQMiAaPQBOOK9910816841803321Designing and implementing virtual reference services4111894UNINA