03326nam 22007574a 450 991081640880332120200520144314.01-135-65024-11-135-65025-X1-282-37538-597866123753851-4106-1559-69781410615596(CKB)1000000000244589(EBL)261407(OCoLC)475977172(SSID)ssj0000132487(PQKBManifestationID)11131957(PQKBTitleCode)TC0000132487(PQKBWorkID)10041262(PQKB)10838928(MiAaPQ)EBC261407(Au-PeEL)EBL261407(CaPaEBR)ebr10130696(OCoLC)742296529(OCoLC)1066437469(OCoLC-P)1066437469(FlBoTFG)9781410615596(EXLCZ)99100000000024458920050412d2006 uy 0engur|n|||||||||txtccrCrisis management by apology corporate responses to allegations of wrongdoing /Keith Michael Hearit1st ed.Mahwah, N.J. Lawrence Erlbaum Associatesc20061 online resource (261 p.)LEA's communication seriesDescription based upon print version of record.0-8058-3789-2 0-8058-3788-4 Includes bibliographical references (p. 219-240) and indexes.Contents; Preface; About the Author/About the Contributor; 1 Introduction; 2 Apologia, Social Drama, and Public Ritual; 3 Legality and Liability; 4 Apologetic Ethics; 5 Apologia and Individuals: Politicians, Sports Figures, and Media Celebrities; 6 Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits; 7 Institutional Apologies: Institutional, Religious, and Governmental; 8 Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism; References; Author Index; Subject IndexThis volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with many familiar examples from recent events in the United States, as well as an international apology-making case from Japan.<bLEA's communication series.Corporate imageCrisis managementApologizingCorporationsPublic relationsBusiness communicationCorporate image.Crisis management.Apologizing.CorporationsPublic relations.Business communication.659.2Hearit Keith Michael1639966MiAaPQMiAaPQMiAaPQBOOK9910816408803321Crisis Management by Apology3983293UNINA