02488nam 2200577 a 450 991081618270332120161219111324.01-5443-4993-91-322-41837-30-7619-2936-31-4522-6299-3(CKB)2550000000105433(EBL)996632(OCoLC)809772271(SSID)ssj0000675419(PQKBManifestationID)12294365(PQKBTitleCode)TC0000675419(PQKBWorkID)10668277(PQKB)11340169(MiAaPQ)EBC996632(OCoLC)808344353(StDuBDS)EDZ0000076805(EXLCZ)99255000000010543320120418d2004 fy| 0engur|||||||||||txtccrBridging differences[electronic resource] effective intergroup communication /William B. Gudykunst4th ed.Thousand Oaks, Calif. ;London SAGEc20041 online resource (xvi, 425 p.)Description based upon print version of record.1-4522-2970-8 0-7619-2937-1 Includes bibliographical references (p. 375-414) and index.COVER; CONTENTS; PREFACE; 1 - Communicating With Strangers; 2 - Understanding Cultural Differences; 3 - Understanding Group Differences; 4 - Having Expectations for Strangers; 5 - Attributing Meaning to Strangers' Behavior; 6 - Exchanging Messages With Strangers; 7 - Being Perceived as Competent Communicators; 8 - Managing Conflict With Strangers; 9 - Developing Relationships With Strangers; 10 - Building Community With Strangers; REFERENCES; INDEX; ABOUT THE AUTHORThis fourth edition builds on the strengths of the previous editions and provides state-of-the-art knowledge about intergroup communication. It brings a strong skills-oriented approach to improving communication effectiveness between people from different groups (cultures, ethnic groups, social classes).Intercultural communicationInterpersonal communicationIntercultural communication.Interpersonal communication.303.482Gudykunst William B477549StDuBDSStDuBDSBOOK9910816182703321Bridging differences1232189UNINA