04277nam 2200721Ia 450 991081512160332120240416164144.01-119-25478-71-281-22152-X97866112215220-470-17901-5(CKB)1000000000402818(EBL)331440(OCoLC)437198699(SSID)ssj0000134975(PQKBManifestationID)11162626(PQKBTitleCode)TC0000134975(PQKBWorkID)10056171(PQKB)11254302(MiAaPQ)EBC331440(Au-PeEL)EBL331440(CaPaEBR)ebr10226761(CaONFJC)MIL122152(EXLCZ)99100000000040281820070904d2008 uy 0engur|n|---|||||txtccrData collection planning for and collecting all types of data /Patricia Pulliam Phillips, Cathy A. Stawarski1st ed.San Francisco Pfeifferc20081 online resource (192 p.)Measurement and evaluation seriesDescription based upon print version of record.0-7879-8718-2 Includes bibliographical references and index.Data Collection; Contents; Acknowledgments from the Editors; From Patti; From Jack; Principles of the ROI Methodology; Chapter 1: Using Questionnaires and Surveys; Types of Questions; Questionnaire Design Steps; Improving the Response Rate for Questionnaires and Surveys; Final Thoughts; Chapter 2: Using Tests; Types of Tests; Simulations; Informal Tests; Final Thoughts; Chapter 3: Using Interviews, Focus Groups, and Observation; Interviews; Focus Groups; Observations; Final Thoughts; Chapter 4: Using Other Data Collection Methods; Business Performance Monitoring; Action PlanningPerformance ContractsFinal Thoughts; Chapter 5: Measuring Reaction and Planned Action; Why Measure Reaction and Planned Action?; Importance of Other Levels of Evaluation; Areas of Feedback; Data Collection Issues; Uses of Reaction Data; Final Thoughts; Chapter 6: Measuring Learning and Confidence; Why Measure Learning and Confidence?; Measurement Issues; Administrative Issues; Uses of Learning Data; Final Thoughts; Chapter 7: Measuring Application and Implementation; Why Measure Application and Implementation?; Challenges; Measurement Issues; Data Collection Methods; Barriers to ApplicationUses of Application DataFinal Thoughts; Chapter 8: Measuring Impact and Consequences; Why Measure Business Impact?; Effective Impact Measures; Data Collection Methods; Final Thoughts; Chapter 9: Selecting the Proper Data Collection Method; Matching Exercise; Selecting the Appropriate Method for Each Level; Final Thoughts; Index; About the AuthorsData CollectionData Collection is the second of six books in the Measurement and Evaluation Series from Pfeiffer. The proven ROI Methodology--developed by the ROI Institute--provides a practical system for evaluation planning, data collection, data analysis, and reporting. All six books in the series offer the latest tools, most current research, and practical advice for measuring ROI in a variety of settings.Data Collection offers an effective process for collecting data that is essential to the implementation of the ROI Methodology. The authors outline the techniques, processMeasurement and evaluation series.EmployeesRating ofOrganizational learningEvaluationProject managementEvaluationRate of returnSocial sciencesResearchMethodologyEmployeesRating of.Organizational learningEvaluation.Project managementEvaluation.Rate of return.Social sciencesResearchMethodology.001.4/33Phillips Patricia Pulliam275882Stawarski Cathy A1689261MiAaPQMiAaPQMiAaPQBOOK9910815121603321Data collection4064183UNINA