03905nam 2200745 450 991081498890332120230125235518.01-60649-785-5(CKB)3710000000457508(SSID)ssj0001628929(PQKBManifestationID)16370862(PQKBTitleCode)TC0001628929(PQKBWorkID)14938220(PQKB)10577153(OCoLC)954631807(CaBNVSL)swl00405377(Au-PeEL)EBL2119782(CaPaEBR)ebr11085712(CaONFJC)MIL818440(OCoLC)916949272(CaSebORM)9781606497852(MiAaPQ)EBC2119782(EXLCZ)99371000000045750820150806d2015 fy 0engurcnu||||||||txtccrService design and delivery how design thinking can innovate business and add value to society /Toshiaki KurokawaFirst edition.New York, New York (222 East 46th Street, New York, NY 10017) :Business Expert Press,2015.1 online resource (88 pages) illustrationsService systems and innovations in business and society collection,2326-2699Bibliographic Level Mode of Issuance: Monograph1-60649-784-7 Includes bibliographical references (pages 85-86) and index.1. Introduction -- 2. Design thinking approach -- 3. Societal approach -- 4. Intermezzo, looking back at what you have learned -- 5. Prototyping and work-out of your service -- 6. Case studies -- 7. Summary and conclusions -- References -- Index.This book explains the design thinking approach both for designing new services and delivering the services. This approach itself can be applied to areas other than pure services, because it contains the innovative and intrinsic ingredients that can be applied to any human activity. Chapter 1 introduces mindset and preparation for service design. Introduction on design thinking and design thinking toolkits are provided in Chapter 2, which you can try in your service. Both IDEO's Design Thinking for Educators Toolkit and Innovation Leadership Board's Playbook for Strategic Foresight and Innovation are discussed in detail. Chapter 3 provides a societal approach which is often neglected in the service design. A short break is provided at Chapter 4, entitled "Intermezzo," summarizing the contents of preceding chapters and presenting additional and refreshing perspectives on service design with the design thinking approach. Prototyping and testing the service design is the theme of Chapter 5. Chapter 6 provides some case studies so that you can check what you have learned. I picked up real cases from local areas. In Chapter 7, we summarize the contents of this book. The summary and conclusion can be used as a quick reference for the contents of the book.Service systems and innovations in business and society collection.2326-2699Service industriesManagementDesigncase studydesign thinkingdesign thinking mindsetdesign thinking toolkitsIDEOPlaybook for Strategic Foresight and Innovationprototypingservice deliveryservice designservice evaluationservice sciencesocietal approachService industriesManagement.Design.658Kurokawa Toshiaki.1662574MiAaPQMiAaPQMiAaPQBOOK9910814988903321Service design and delivery4019357UNINA01417nam0 22003251i 450 UON0021170820231205103337.84803-334-5532-020030730d1988 |0itac50 baengGB|||| 1||||After the great dividemodernism, mass culture, post modernismAndreas HuyssenHoundmillsLondonMacMillan Press1988XII, 244 p.23 cm.001UON001734402001 Language, Discourse, Society210 HoundmillsLondonMacmillanArteSec. 20.UONC022977FICULTURA POPOLAREUONC040028FIModernismo (Arte)UONC046665FIPOSTMODERNISMOUONC021564FIGBHoundmills, BasingstokeUONL000108GBLondonUONL003044700.9Arte. Storia, geografia, persone delle arti.21HUYSSENAndreasUONV1275610ITSOL20251010RICAUON00211708SIBA - SISTEMA BIBLIOTECARIO DI ATENEOSI VI c 2.70 0365 SI LO 42928 5 0365 BuonoSIBA - SISTEMA BIBLIOTECARIO DI ATENEOSI Angl VII 0138 SI LO 36969 5 0138 After the great divide966467UNIOR