02865nam 2200601 450 991081474050332120200520144314.00-19-022901-20-19-022902-00-19-022900-4(CKB)3710000000513449(EBL)4310728(SSID)ssj0001570660(PQKBManifestationID)16221774(PQKBTitleCode)TC0001570660(PQKBWorkID)12743295(PQKB)11381874(StDuBDS)EDZ0001343091(Au-PeEL)EBL4310728(CaPaEBR)ebr11138575(CaONFJC)MIL853119(OCoLC)935258889(MiAaPQ)EBC4310728(EXLCZ)99371000000051344920160119h20162016 uy 0engur|n|---|||||txtccrListening for what matters avoiding contextual errors in health care /by Saul J. Weiner, Alan SchwartzOxford, [England] ;New York, New York :Oxford University Press,2016.©20161 online resource (241 p.)Description based upon print version of record.0-19-022899-7 Includes bibliographical references and index.Observing the problem -- Measuring the problem -- The problem is everywhere -- What we hear that physicians don't -- Causes -- Better teaching, better doctors -- Is lasting change possible? -- What we can't measure that matters -- Bringing context back into care.Effective health care requires physicians tailor care to patients' individual life contexts, including their financial situation, social support, competing responsibilities, and cognitive abilities. Physicians, however, are poorly prepared to consider patients' lives when planning their care. The result is measurably harmful to individuals and costly to society. 'Listening for What Matters' covers 10 years of empirical research based on hundreds of recorded doctor visits by patients and undercover actors alike, which revealed a widespread disregard of patients' individual circumstances and needs resulting in inappropriate care. This book tells the stories of patients whose care was compromised by inattention to individual context, and introduces novel methods for assessing the magnitude of the problem.Medical errorsPreventionPhysician and patientMedical errorsPrevention.Physician and patient.610.289Weiner Saul J.1638921Schwartz Alan1970-MiAaPQMiAaPQMiAaPQBOOK9910814740503321Listening for what matters3981594UNINA