02505nam 2200481 450 991081384640332120230807215950.00-8389-1354-7(CKB)3710000000434513(EBL)2070053(MiAaPQ)EBC2070053(Au-PeEL)EBL2070053(CaPaEBR)ebr11066814(OCoLC)911128009(EXLCZ)99371000000043451320150626h20152015 uy 0engur|n|---|||||rdacontentrdamediardacarrierLibrary security better communication, safer facilities /Steve AlbrechtChicago, [Illinois] :ALA Editions,2015.©20151 online resource (185 p.)Includes index.0-8389-1330-X Library Security: Better Communication, Safer Facilities; Contents; Preface; Acknowledgments; Chapter 1. The New Library Workplace: Not So Quiet; Chapter 2. Three Keys to a Safer Library: Security-Aware Staff, Creative Customer Service Skills, and Enforced Codes of Conduct; Chapter 3. Challenging Patron Behaviors; Chapter 4. Common Types of Challenging Patrons; Chapter 5. Understanding Threats and Getting Help; Chapter 6. Workplace Violence: Awareness, Prevention, and Response; Chapter 7. Conducting Your Own Site Security SurveyChapter 8. Community Partnerships: Law Enforcement, Mental Health, and Homeless ServicesChapter 9. Staff Development for a Safer Library: Results, Not Just Rules; Appendix A. Library Security Survey Checklist; Appendix B. Sample Library Security Suggestions for Site Survey Reports; Appendix C. Sample Staff Training Exercises; Appendix D. Want Less Stress? Try More BREADS; Appendix E. Resources; IndexThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.LibrariesSecurity measuresLibrary buildingsSafety measuresLibrariesSecurity measures.Library buildingsSafety measures.025.8/2Albrecht Steve1963-1598287MiAaPQMiAaPQMiAaPQBOOK9910813846403321Library security3920431UNINA