02523nam 2200649Ia 450 991081373040332120200520144314.01-55570-845-51-55570-844-7(CKB)2670000000333080(EBL)1092945(SSID)ssj0000783488(PQKBManifestationID)11435682(PQKBTitleCode)TC0000783488(PQKBWorkID)10760300(PQKB)10431392(MiAaPQ)EBC1092945(Au-PeEL)EBL1092945(CaPaEBR)ebr10633979(OCoLC)845248626(EXLCZ)99267000000033308020120308d2012 uy 0engur|n|---|||||txtccrIM and SMS reference services for libraries /Amanda Bielskas and Kathleen M. Dreyer1st ed.Chicago ALA TechSource, an imprint of the American Library Associationc20121 online resource (122 p.)The tech set ;19Description based upon print version of record.1-55570-782-3 Includes bibliographical references and index.CONTENTS; FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORSUsers want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!Tech set ;#19.Electronic reference services (Libraries)Mobile communication systemsLibrary applicationsInstant messagingText messages (Cell phone systems)Electronic reference services (Libraries)Mobile communication systemsLibrary applications.Instant messaging.Text messages (Cell phone systems)20Bielskas Amanda1974-1631241Dreyer Kathleen M.1972-1631242Library and Information Technology Association (U.S.)MiAaPQMiAaPQMiAaPQBOOK9910813730403321IM and SMS reference services for libraries3969950UNINA