06352nam 2200889 a 450 991081369520332120231108042637.097866137211439781118411186111841118897811192037661119203767978111838518011183851879781280879838128087983197811184111931118411196(CKB)2670000000209333(EBL)875879(OCoLC)783522485(SSID)ssj0000677018(PQKBManifestationID)11402791(PQKBTitleCode)TC0000677018(PQKBWorkID)10683585(PQKB)11681283(Au-PeEL)EBL875879(CaPaEBR)ebr10579512(CaONFJC)MIL372114(OCoLC)876046654(OCoLC)ocn876046654(CaSebORM)9781118411186(MiAaPQ)EBC875879(Perlego)1001540(EXLCZ)99267000000020933320120327d2012 uy 0engurunu|||||txtccrThe CIO playbook strategies and best practices for IT leaders to deliver value /Nicholas R. Colisto1st editionHoboken, N.J. Wiley20121 online resource (242 p.)Wiley CIOTHEi Wiley ebooksDescription based upon print version of record.9781118347591 1118347595 Includes bibliographical references and index.The CIO Playbook; Contents; Preface; Acknowledgments; Chapter 1 Step 1: Partner; Partnership versus Alignment; Build Business Partnerships; Earning Trust; Setting Priorities; Creating Business Strategy; Develop an IT Strategic Plan; How to Get Started; The Sections of an IT Strategic Plan; Different Approaches to Strategic Planning; Differentiate Customers and Partners; Take on Responsibilities Outside of IT; Cloud Computing Is Changing the Role of IT; Network Engineering; Security; Relationship Management; Contract Law and Negotiation; Process Management; Chapter 2 Step 2: OrganizeBrand Your Department Define an IT Organizational Model; Define a Project Methodology; Manage the Software Selection Process; Step 1: Project Team; Step 2: Requirements; Step 3: Assessment Model; Step 4: Software Vendor Research; Step 5: Request for Proposal; Step 6: Vendor Demonstrations; Step 7: Technology Contracts; Maintain a Portfolio of Products and Services; PPM Software; Understand Your Capacity; Create IT Policies; Manage the Technology Partners; Contract Management; Technology Partner Summits; Benchmark IT; Chapter 3 Step 3: Innovate; Turn Ideas into ActionCreate a Governance Framework Membership; Membership Terms; Proxies; Chairperson Duties; Frequency of Meetings; Reviews of Submitted Business Requests; Summits; Demonstrate the Possibilities; Think Big; Develop Business Cases; Executive Overview; Situation Analysis; Recommendation and Rationale; Alternatives Analysis; Implementation Plan; Approvals; Package Innovation; The Upside of Quarterly Releases; The Downside of Quarterly Releases; Complexity Drives Frequency; Fast-Tracking Changes; The Implications of Using Software-as-a-Service Providers; Go Green; Chapter 4 Step 4: DeliverWhy System Implementations Fail Develop a High-Performance Team; Develop a Team-Building Program; Discover Organizational Readiness; Feasibility; Process and Operational Findings; Scope and Approach; Develop and Implement; Get Insanely Motivated; Just Say No; Manage Transitions; Measure Benefits; Communicate IT Value; Create a Communication Program; Define Your Audience; A CIO Roundtable; Go Global with Applications; Benefits; Challenges; Go Global with Infrastructure; Choose the Right Number of Instances; Chapter 5 Step 5: Support; Create Service Level Agreements; Support Hours; System UptimeIssue Classification Performance Measurement; Security Maintenance; Maintain End User Satisfaction; Service Ticket Response Time Management; Communication of End User Responsibilities; Determine an Approach to IT Charge-Backs; Manage Operational Performance; Develop a Super User Program; The Definition of a Super User; The Definition and Measurement of Program Objectives; A Recognition and Reward System; Program Maintenance; Encourage Feedback; Develop and Administer User Surveys; The CIO 360; Standardize Communications; Build a Shared Service Center; Expect Resistance; Establish SLAsEstablish and Continually Measure KPIs"This book offers insightful and practical advice and strategies to help IT leaders maximize the impact of IT on their business. While the technologies constantly change at a dramatic pace, the practices described in this book are timeless and can help transform IT department from a mere order taker to a high performance organization that delivers extraordinary business outcomes, despite this era of turbulent economic challenges.The author shares a framework that he has developed over his 25 year career that includes practical strategies and tactics to help IT leaders truly transform their organizations. The framework involves seven steps: (1) partner, (2) innovate, (3) deliver, (4) support, (5) optimize, (6) protect, and (7) grow. Interviews with CIOs and technology leaders from companies such as HBO, Hyatt, and Conair will be used to help support the framework"-- Provided by publisher.Wiley CIO.THEi Wiley ebooks.Chief information officer playbookChief information officersInformation technologyManagementInformation resources managementChief information officers.Information technologyManagement.Information resources management.658.4/038BUS063000bisacshColisto Nicholas R.1966-1673854MiAaPQMiAaPQMiAaPQBOOK9910813695203321The CIO playbook4038230UNINA