03363nam 2200661Ia 450 991081361650332120240418061605.01-281-38511-5978661138511897818466374791-84663-747-3(CKB)1000000000405181(EBL)348637(OCoLC)437213262(SSID)ssj0000673042(PQKBManifestationID)11360230(PQKBTitleCode)TC0000673042(PQKBWorkID)10643533(PQKB)10415823(MiAaPQ)EBC348637(Au-PeEL)EBL348637(CaPaEBR)ebr10229729(NjHacI)991000000000405181(EXLCZ)99100000000040518119970425d2008 uy 0engur|n|---|||||txtccrInternational journal of health care quality assurance[electronic resource] addressing the issues of management and qualityVolume 21, Number 1Patient satisfaction structures, processes and outcomes1st ed.[Bradford, England] Emerald20081 online resource (141 p.)International journal of health care quality assurance ;v. 21, no.1Description based upon print version of record.1-84663-746-5 Includes bibliographical references.Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Editorial; Gearing service quality into public and private hospitals in small islands; Measuring the three process segments of a customer's service experience for an out-patient surgery center; Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patients; The role of understanding customer expectations in aged care; Patient claims and complaints data for improving patient safety; Evaluating hospital service quality from a physician viewpointThe influence of service quality and patients' emotions on satisfactionThe relative importance of service dimensions in a healthcare setting; News and views; Recent publicationsThe special edition examines the structures, processes and outcomes of patient satisfaction which is a topic that continues to remain popular with authors and readers alike. The authors in this e-book not only revisit stalwart patient satisfaction debates but also explore new topics not often encountered in the literature. In short, the eight articles amount to a themed book containing novel elements on clearly what is an important and enduring quality assurance subject.International Journal of Healthcare Quality Assurance - Volume 21, Edition 1Health services administrationCanadaHealth services administrationMedical careEvaluationMedical careCanadaEvaluationHealth services administrationHealth services administration.Medical careEvaluation.Medical careEvaluation.362.1068MiAaPQMiAaPQMiAaPQBOOK9910813616503321International journal of health care quality assurance1757509UNINA