02688nam 2200637 450 991081242540332120200520144314.01-78063-279-7(CKB)3450000000003958(EBL)1575063(OCoLC)865332908(SSID)ssj0000747305(PQKBManifestationID)11433245(PQKBTitleCode)TC0000747305(PQKBWorkID)10705756(PQKB)11307626(MiAaPQ)EBC1575063(CaSebORM)9781843346548(Au-PeEL)EBL1575063(CaPaEBR)ebr10815659(CaONFJC)MIL549019(PPN)187350388(EXLCZ)99345000000000395820131219d2011 uy| 0engur|n|---|||||txtccrManaging your library and its quality the ISO 9001 way /Núria Balagué and Jarmo Saarti1st editionOxford :Chandos Publishing,2011.1 online resource (231 p.)Chandos information professional seriesDescription based upon print version of record.1-84334-654-0 Includes bibliographical references and index.part 1. Quality management issues and the use of ISO 9001 in the library environment -- part 2. Building your library's quality management system according to the ISO 9001 standard.This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needsChandos Information Professional SeriesISO 9001 StandardLibrariesQuality controlLibrariesStandardsISO 9001 Standard.LibrariesQuality control.LibrariesStandards.025.56Balagué Núria616945Saarti Jarmo616946MiAaPQMiAaPQMiAaPQBOOK9910812425403321Managing your library and its quality1087900UNINA