01215nam 2200421 450 991081230540332120040420134616.01-351-93004-41-351-93005-2(CKB)4340000000190214(MiAaPQ)EBC4907012(EXLCZ)99434000000019021420170804h20172003 uy 0engurcnu||||||||rdacontentrdamediardacarrierHow to measure customer satisfaction /Nigel Hill, John Brierley and Rob MacDougallSecond edition.London, [England] ;New York :Routledge,2017.©20031 online resource (161 pages)Includes index.0-566-08595-X Consumer satisfactionEvaluationConsumer satisfactionEvaluation.658.8/343Hill Nigel1952-784884MacDougall RobBrierley JohnMiAaPQMiAaPQMiAaPQBOOK9910812305403321How to measure customer satisfaction4113012UNINA