02881nam 2200649Ia 450 991081187910332120200520144314.00-8389-9852-6(CKB)111090425045182(EBL)218930(OCoLC)71802807(SSID)ssj0000170922(PQKBManifestationID)11155150(PQKBTitleCode)TC0000170922(PQKBWorkID)10235851(PQKB)10475496(MiAaPQ)EBC3001675(MiAaPQ)EBC218930(Au-PeEL)EBL3001675(CaPaEBR)ebr10194723(OCoLC)929146276(Au-PeEL)EBL218930(EXLCZ)9911109042504518220030502d2003 uy 0engur|n|---|||||txtccrHigh tech, high touch library customer service through technology /Lynn Jurewicz and Todd Cutler1st ed.Chicago American Library Association20031 online resource (152 p.)Description based upon print version of record.0-8389-0860-8 Includes bibliographical references (p. 135-137) and index.Contents; Figures; Chapter 1 - Libraries on the Internet; Chapter 2 - What Libraries Can Learn from Business; Chapter 3 - An Automatic E-Mail Notification System; Chapter 4 - A Dynamic Web-Based Event Calendar with Sign-up System; Chapter 5 - An Online Meeting Room Reservation System; Chapter 6 - Portals, Gateways, and Directories; Chapter 7 - Local History; Chapter 8 - Online Summer Reading Registration, Tracking, and Statistics; Chapter 9 - Providing Online Access to Users without a Library Card; Chapter 10 - Stand-Alone Services; Chapter 11 - Marketing Web-Based Library ServicesBibliographyIndex; To be competitive with other information providers, libraries and their staff have to offer customers premier access to information, technology and entertainment - without bureaucratic red tape. This work shows you how to learn how and why to empower the library and its teams.Libraries and the InternetPublic services (Libraries)Technological innovationsCustomer servicesTechnological innovationsLibrary Web sitesLibraries and the Internet.Public services (Libraries)Technological innovations.Customer servicesTechnological innovations.Library Web sites.025.5/24Jurewicz Lynn1666388Cutler Todd1666389MiAaPQMiAaPQMiAaPQBOOK9910811879103321High tech, high touch4025642UNINA