03527nam 2200625Ia 450 991081127210332120200520144314.01-281-74177-997866117417781-84742-235-7(CKB)1000000000399646(EBL)419361(OCoLC)476250132(SSID)ssj0000210039(PQKBManifestationID)11197002(PQKBTitleCode)TC0000210039(PQKBWorkID)10266592(PQKB)11456707(OCoLC)1148082419(MdBmJHUP)musev2_80357(UkCbUP)CR9781847422354(MiAaPQ)EBC419361(DE-B1597)647384(DE-B1597)9781847422354(EXLCZ)99100000000039964620061123d2007 uy 0engur|||||||||||txtrdacontentcrdamediacrrdacarrierThe new bureaucracy quality assurance and its critics /Max Travers1st ed.Bristol, UK Policy Press20071 online resource (vi, 202 pages) digital, PDF file(s)Title from publisher's bibliographic system (viewed on 14 Jan 2022).1-86134-928-9 Includes bibliographical references and index.Cover; THE NEW BUREAUCRACY; Contents; Acknowledgements; 1. Introduction; 2. Quality assurance as a new occupation; 3. Professionals and quality; 4. Audit and inspection; 5. Organisations and accountability; 6. The problem of red tape; 7. Critical responses; 8. Conclusion: learning to live with regulation; References; IndexThere has already been much discussion and critique of the New Public Management, and the impact of auditing and inspection on professional work in schools, hospitals, local government and the police. This study, by a qualitative sociologist, uses interpretive methods to examine this new form of regulation from the inside. Based on interviews with inspectors, quality assurance managers, and auditors, as well as with professionals struggling with red tape, it offers a critical and insightful account of organisational change. The author includes vivid accounts of how quality assurance procedures and systems work in practice, conveying a sense of what is practically involved in the work of counting, measuring and managing quality, and the everyday frustrations of professionals dealing with ever-increasing amounts of paper work and red tape. This book should be essential reading for anyone concerned about the rise of this new bureaucracy and the contemporary state of the professions. It is intended to support courses on quality assurance and the New Public Management in public administration and management. It also provides an accessible introduction for students in socio-legal studies, sociology and social policy about the effects of neo-liberalism on public sector work.Total quality management in governmentPublic administrationQuality controlOrganizational changeTotal quality management in government.Public administrationQuality control.Organizational change.352.357Travers Max145781MiAaPQMiAaPQMiAaPQBOOK9910811272103321The new bureaucracy4095965UNINA