03857nam 2200745 450 991081057720332120230125211940.01-60649-577-1(CKB)3580000000001206(CaPaEBR)ebrary10821746(SSID)ssj0001129992(PQKBManifestationID)12490032(PQKBTitleCode)TC0001129992(PQKBWorkID)11085945(PQKB)11475370(CaBNVSL)swl00403002(Au-PeEL)EBL1576566(CaPaEBR)ebr10821746(OCoLC)867482179(CaSebORM)9781606495773(MiAaPQ)EBC1576566(EXLCZ)99358000000000120620140104d2014 fy 0engurcnu||||||||txtccrService and service systems provider challenges and directions in unsettled times /Steve Baron, Philippa Hunter-Jones and Gary WarnabyFirst edition.New York, New York (222 East 46th Street, New York, NY 10017) :Business Expert Press,2014.1 online resource (164 p.) Service systems and innovations in business and society collection,2326-2699Part of: 2014 digital library.1-60649-576-3 Includes bibliographical references (pages 143-148) and index.1. Living in unsettled times -- 2. Schools of thought -- 3. Consumption adequacy -- 4. A service science perspective: urban service systems -- 5. Urban service systems in unsettled times -- 6. Impact, likelihood, and resilience: analyzing service system responses to unsettled times -- 7. Unsettled times: the case of the UK "big freeze" of 2010 -- 8. Bringing it altogether: purposeful proposals, challenges, and directions -- Notes -- References -- Index.Unsettled times can arise from a variety of causes, including environmental (e.g., earthquake), climatic (e.g., floods), economic (e.g., recession), social (e.g., illness), or political (e.g., civil unrest). They can result in citizens' loss of homes/possessions, jobs, health, or mobility. Citizens move from above the level of consumption adequacy, where their behaviors reflect long-term and higher-order needs, to below the level of consumption adequacy, where they are forced into a short-term focus on simple existence. In parallel, (service) organizations--utilities, transport, medical, cleaning, housing, education, broadcasting, national and local government-- may become ineffective or unavailable: in other words, beyond the means of a significant proportion of citizens. This book explores the effect of unsettled times on spatial service systems. It provides original insights for managers of service organizations (especially public services), policy makers, and service system researchers and students.2014 digital library.Service systems and innovations in business and society collection.2326-2699.Crisis managementEmergency managementDisaster reliefHuman servicesunsettled timesconsumption adequacyservice systemspublic servicesplacesspatial service systemsCrisis management.Emergency management.Disaster relief.Human services.658.4056Baron Steve(J. Steve),1602864Hunter-Jones Philippa.Warnaby Gary.MiAaPQMiAaPQMiAaPQBOOK9910810577203321Service and service systems3926976UNINA