02926nam 2200601 a 450 991081032140332120230516182353.00-470-67849-61-282-27871-197866122787160-470-15792-5978470835176(CKB)1000000000429560(EBL)456084(OCoLC)243596461(SSID)ssj0000128633(PQKBManifestationID)11138937(PQKBTitleCode)TC0000128633(PQKBWorkID)10069062(PQKB)10560619(MiAaPQ)EBC456084(Au-PeEL)EBL456084(CaPaEBR)ebr10330169(CaONFJC)MIL227871(EXLCZ)99100000000042956020050603d2005 uy 0engur|n|---|||||txtccrThe conflict resolution toolbox[electronic resource] models & maps for analyzing, diagnosing, and resolving conflict /Gary T. FurlongMississauga, Ont. J. Wiley & Sons Canadac20051 online resource (268 p.)Description based upon print version of record.0-470-83517-6 Includes bibliographical references and index.Title; Copyright; Contents; Foreword; Acknowledgements; Chapter One - Introduction; Chapter Two - Overview of the Models; Chapter Three - The Conflict Story; Chapter Four - Model #1: The Circle of Conflict; Chapter Five - Model #2: The Triangle of Satisfaction; Chapter Six - Model #3: The Boundary Model; Chapter Seven - Model #4: Interests, Rights, and Power; Chapter Eight - Model #5: The Dynamics of Trust; Chapter Nine - Model #6: The Dimensions of Conflict; Chapter Ten - Model #7: The Social Style Model; Chapter Eleven - Model #8: Moving Beyond the Conflict; Chapter Twelve - ConclusionIndexIn real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your praConflict managementMediationConflict management.Mediation.303.6/9Furlong Gary T1672548MiAaPQMiAaPQMiAaPQBOOK9910810321403321The conflict resolution toolbox4035962UNINA