04085nam 2200769 450 991080792170332120231206210928.01-4426-7136-X10.3138/9781442671362(CKB)2430000000001422(EBL)4671233(SSID)ssj0000375446(PQKBManifestationID)11282488(PQKBTitleCode)TC0000375446(PQKBWorkID)10475251(PQKB)11524750(CaBNvSL)thg00600666 (DE-B1597)464217(OCoLC)1013954651(OCoLC)944178423(DE-B1597)9781442671362(Au-PeEL)EBL4671233(CaPaEBR)ebr11256951(OCoLC)244768542(VaAlCD)20.500.12592/bkrddh(schport)gibson_crkn/2009-12-01/6/418184(MiAaPQ)EBC4671233(MdBmJHUP)musev2_104465(MiAaPQ)EBC3255379(EXLCZ)99243000000000142220160922h20012001 uy 0engur|n|---|||||txtccrBeyond service state workers, public policy, and the prospects for democratic administration /Greg McElligottToronto, [Ontario] ;Buffalo, [New York] :University of Toronto Press,2001.©20011 online resource (351 p.)IPAC Series in Public Management and GovernanceDescription based upon print version of record.0-8020-4766-1 Includes bibliographical references and index.Intro -- Contents -- Acknowledgments -- Abbreviations -- Introduction -- Part 1: The View from the Front Line -- 1 'Appearing to Be in Control' -- 2 Class and Management in the Canadian State -- 3 Beyond Reason: The New Legitimation -- Part 2: Border Disputes -- 4 External Pressures, Internal Needs -- 5 Bargaining and Beyond -- 6 Clients and Consciousness -- 7 Front-Line Workers and Public Policy -- Part 3: Self-Management and Citizenship -- 8 State Workers and Democratic Administration -- Conclusion: Bringing State Workers In -- NOTES -- REFERENCES -- INDEX -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y -- Z."This study concerns one department of Canadian government - Employment and Immigration Canada (EIC) - and one policy field - labour market policy - from 1976 to 1991. McElligott unearths resistance in workplaces where 'cutting edge' neoconservative managers have been trying to reshape government services, and inserts front-line workers into state theories, policy debates, and progressive political strategies. He argues that the neglect of these workers makes key state theories incomplete and separates policy-making theory - and practice - from actual state outputs. One consequence is that progressive thinkers and activists have forgone many promising strategic opportunities." "Beyond Service challenges current trends in administrative theory and policy-making, and will be of interest to academics, policy research bodies, union researchers, educators, and, most important, front-line government workers themselves."--Jacket.Employee-management relations in governmentCanadaCivil serviceCanadaManagementEmployee participationCanadaCanadafastCanadaAdministrationGestionParticipation du personnelLivres numeriques.Case studies.e-books.Electronic books. Employee-management relations in governmentCivil serviceManagementEmployee participation331/.04135171McElligott Greg1959-1656946MiAaPQMiAaPQMiAaPQBOOK9910807921703321Beyond service4010092UNINA