03051nam 2200637 450 991080725200332120210504015834.03-11-041854-13-11-041856-810.1515/9783110418545(CKB)3710000000482408(EBL)4006840(SSID)ssj0001596411(PQKBManifestationID)16295612(PQKBTitleCode)TC0001596411(PQKBWorkID)14884610(PQKB)11382399(MiAaPQ)EBC4006840(DE-B1597)450519(OCoLC)945755533(DE-B1597)9783110418545(Au-PeEL)EBL4006840(CaPaEBR)ebr11128062(CaONFJC)MIL838238(OCoLC)932329192(EXLCZ)99371000000048240820151222h20152015 uy 0engurnnu---|u||utxtccrLibrary user metaphors and services how librarians look at their users /Carl Gustav JohannsenBerlin, [Germany] ;Boston, [Massachusetts] :De Gruyter Saur,2015.©20151 online resource (182 p.)Current Topics in Library and Information Practice,2191-2742Description based upon print version of record.3-11-041965-3 Includes bibliographical references.Front matter --Acknowledgements --Contents --1. Introduction --2. User segmentation in libraries – from library usage patterns to lifestyle segments --3. Theoretical considerations concerning metaphors, images, and similar concepts and idea transfer in organizations --4. Five library user metaphors --5. Library services and user metaphors --6. Library user metaphors and the experience society --7. Conclusions --ReferencesHow do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.Current topics in library and information practice.Public services (Libraries)Library usersPublic services (Libraries)Library users.025.5Johannsen Carl Gustav871909MiAaPQMiAaPQMiAaPQBOOK9910807252003321Library user metaphors and services3983138UNINA