03134nam 2200541Ia 450 991080614820332120200520144314.01-4175-2178-3(CKB)111090425050316(EBL)3116934(SSID)ssj0000258690(PQKBManifestationID)11224013(PQKBTitleCode)TC0000258690(PQKBWorkID)10274916(PQKB)10095833(MiAaPQ)EBC3116934(Au-PeEL)EBL3116934(CaPaEBR)ebr10058051(OCoLC)922967031(EXLCZ)9911109042505031620040811d1992 my 0engur|n|---|||||txtccrThinking on your feet tools to communicate clearly and convincingly /Marlene CaroselliMenlo Park, Calif. Crispc19921 online resource (94 p.)A fifty-minute series bookDescription based upon print version of record.1-56052-117-1 ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""CONTENTS""; ""INTRODUCTION""; ""SECTION I Being Interviewed""; ""BEING INTERVIEWED""; ""The Cost of Poor Interviews""; ""Non-Typical Interview Questions""; ""Typical Questions/Non-Typical Answers""; ""RECOMMENDATIONS""; ""MEDIA INTERVIEWS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION II Communicating with Colleagues and Customers""; ""COMMUNICATING WITH COLLEAGUES AND CUSTOMERS""; ""THE COMMUNICATION PROCESS""; ""COMMUNICATING WITH COLLEAGUES""; ""RECOMMENDATIONS""; ""CUSTOMER SERVICE""""The Results of Poor Customer Treatment""""A Customer Service Scenario""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION III Speaking Before An Audience""; ""SPEAKING BEFORE AN AUDIENCE""; ""SPEECHES""; ""MEETINGS""; ""SOCIAL OCCASIONS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION IV Handling Difficult Questions""; ""HANDLING DIFFICULT QUESTIONS""; ""TYPES OF DIFFICULT QUESTIONS""; ""1. THE “WHAT IF�� QUESTION""; ""2. THE “TELL-US-WHAT-THE-BOSS-WILL-DO� QUESTION""; ""3. THE “MACHINE-GUN� QUESTION""; ""RECOMMENDATIONS""""EXERCISES""""1""; ""2""; ""3""; ""4""; ""SECTION V Developing Confidence""; ""DEVELOPING CONFIDENCE""; ""SELF-EMPOWERMENT ANALYSIS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION VI Summary""; ""SUMMARY""; ""INTERVIEWS""; ""COMMUNICATING WITH COLLEAGUES AND CUSTOMERS""; ""SPEAKING BEFORE AN AUDIENCE""; ""HANDLING DIFFICULT QUESTIONS""; ""DEVELOPING CONFIDENCE""Fifty-Minute series.Business communicationCommunication in managementBusiness communication.Communication in management.Caroselli Marlene594239MiAaPQMiAaPQMiAaPQBOOK9910806148203321Thinking on your feet4092395UNINA