04818oam 2200709I 450 991079990810332120200520144314.00-429-11147-91-4665-0912-01-4398-8410-21-4665-0914-710.1201/b11027 (CKB)2670000000167317(EBL)835861(OCoLC)780425727(SSID)ssj0000575572(PQKBManifestationID)11408255(PQKBTitleCode)TC0000575572(PQKBWorkID)10552175(PQKB)11024059(OCoLC)847591781(Au-PeEL)EBL835861(CaPaEBR)ebr10636354(CaONFJC)MIL539781(OCoLC)759865989(CaSebORM)9781439884102(MiAaPQ)EBC835861(EXLCZ)99267000000016731720180331d2012 uy 0engur|n|---|||||txtccrIT release management a hands-on guide /Dave Howard1st editionBoca Raton, Fla. :CRC Press,2012.1 online resource (642 p.)An Auerbach book.1-4398-8352-1 Includes bibliographical references and index.Cover; Title Page; Copyright; Contents; Introduction; 1: Overview; 2: Basic Concepts; 3: Release Management and Project Management Kissing Cousins; 4: Release Management Is Not Just for Software Development; 5: The Release Lifecycle; 6: Release Measures and Metrics; 7: Selling Release Management; Appendix A: Release Policy; Appendix B: RACI Matrix; Appendix C: Release Deliverables Checklist; Appendix D: Master Test Plan; Appendix E: New Environment Request Form (NERF); Appendix F: Infrastructure Design Document (IDD); Appendix G: Security Risk Assessment; Appendix H: Functional SpecificationsAppendix I: Operational Readiness Testing Manual (ORT)Appendix J: Support and Escalation Turnover Document; Appendix K: Master Training Plan; Appendix L: Service Level Agreement; Appendix M: IT Service Continuity and Recovery Plan; Appendix N: Post-Implementation Review; IndexWhen implemented correctly, release management can help ensure that quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. This holistic, total cost of ownership approach allows for higher levels of system availability, is more cost effective to maintain, and increases overall stability, maintainability, and reliability. Filled with practical insights, IT Release Management: A Hands-on Guide clearly illustrates the effective implementation of a release process in the real world. It examines the similarities and differences of release management and project management to clear up any confusion there might be about the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome to ensure success, it details the how-to's of effective implementationncluding what to implement, how to do it, and when to do it. This complete resource includes a detailed model for executing a release management process, as well as numerous templates, diagrams, and role and responsibility charts to help kick start implementation efforts in your organization. Addressing the all-important cultural aspects, it explains how to sell the benefits of release management to all levels of your organization, how to overcome objections, and how to determine organizational readiness. Emphasizing the need to measure performance, it explains how to develop effective performance metrics and supplies many helpful examples of effective productivity measures. When it comes to implementation, what works in one organization doesnt necessarily work in another. This accessible guide provides you with the tools to build on your practical knowledge and effectively implement a release management practice custom tailored to your organization--Provided by publisher.Information technologyManagementInformation technology projectsManagementSoftware supportManagementSoftware configuration managementInformation technologyManagement.Information technology projectsManagement.Software supportManagement.Software configuration management.005.1068BUS087000BUS101000COM051230bisacshHoward Dave1957,1587701MiAaPQMiAaPQMiAaPQBOOK9910799908103321IT release management3875962UNINA