04157nam 2200817 450 991079872570332120230125224634.01-63157-410-8(CKB)3710000000887102(BEP)4697909(OCoLC)974578104(CaBNVSL)swl00407177(MiAaPQ)EBC4697909(EXLCZ)99371000000088710220170303d2017 fy 0engurcnu||||||||rdacontentrdamediardacarrierThe patient paradigm shifts profiling the new healthcare consumer /Judy L. ChanFirst edition.New York, New York (222 East 46th Street, New York, NY 10017) :Business Expert Press,2017.1 online resource (xxiii, 222 pages) illustrationsHealthcare management collection,2333-861X1-63157-409-4 Includes bibliographical references and index.1. Transformation of healthcare: it's about time and money -- 2. Healthcare joins the 21st century: moving from paper to binary -- 3. We pay and pay for healthcare -- 4. Reframing healthcare delivery: my time and my place -- 5. Consumers are us -- 6. Communication gets a facelift -- 7. In transparency do we trust? -- 8. Right time, right place: improving quality at the point of treatment -- 9. The new old: aging dynamically -- 10. Converging data for better healthcare -- 11. Thoughts on the future -- Appendix: additional resources -- Index.The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer.Healthcare management collection.2333-861XPatient-centered health careUnited StatesMedical careUnited StatesMedical technologySocial aspectsUnited StatesPatient-Centered CareDelivery of Health CareBiomedical TechnologyUnited StatesAffordable Care Act (ACA)big dataconsumerconsumerismconsumer profilecost of health carecustomerEHR adoptionhealthhealthcarehealth information exchangehealth insurancehealthcare transformationinteroperabilityObamaCarepatientpatient-turned-consumerprecision medicinetransparencyPatient-centered health careMedical careMedical technologySocial aspectsPatient-Centered Care.Delivery of Health Care.Biomedical Technology.362.10973Chan Judy L.1521149MiAaPQMiAaPQMiAaPQBOOK9910798725703321The patient paradigm shifts3760077UNINA