03411nam 2200601 450 991079763550332120210610171130.01-4985-1790-0(CKB)3710000000486473(EBL)4086515(SSID)ssj0001556065(PQKBManifestationID)16179983(PQKBTitleCode)TC0001556065(PQKBWorkID)14809830(PQKB)11454739(MiAaPQ)EBC4086515(Au-PeEL)EBL4086515(CaPaEBR)ebr11120673(CaONFJC)MIL840857(OCoLC)924207878(EXLCZ)99371000000048647320151210h20152015 uy 0engur|n|---|||||txtccrRisk and crisis communication navigating the tensions between organizations and the public /edited by Robert S. Littlefield and Timothy L. SellnowLanham, Maryland :Lexington Books,2015.©20151 online resource (161 pages)Description based upon print version of record.1-4985-1791-9 1-4985-1789-7 Includes bibliographical references at the end of each chapters and index.Introduction / Robert S. Littlefield -- Adding the focus on culture as a best practice / Robert S. Littlefield -- Tension of timeliness : how timing proved costly for peanut corporation of America / Shalindra Rathnasinghe & Robert S. Littlefield -- Tension of openness : an examination of menu foods organizational disclosure during the 2007 pet-food recall / Laura C. Farrell -- Tension of certainty: the mistakes of the e coli outbreak in Europe / Nigel D. Haarstad & Robert S. Littlefield -- The tension of organizational interest : China's 2008 melamine milk crisis / Tara B. Freed & Robert S. Littlefield -- Tension of taking responsibility : the failings of del bueno in the queso fresco crisis / Jessica Rick & Robert S. Littlefield -- The tension of controlling the narrative : construing and mis-construing risk messages / Elizabeth L. Petrun -- The tension of emotional connection : health literacy and the 2010 salmonella egg recall / Holly A. Roberts and Shari R. Veil -- Reflecting on the dialectal tensions in crisis communication : lessons learned and future opportunities / Timothy L. Sellnow.This book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow's novel use of this interpersonal theory, which conceptually describes how couples negotiate tensions as they maintain their relationship, is exemplified through seven case studies that each focus on one common tension.Crisis managementPublic relationsManagementCommunicationCrisis management.Public relationsManagement.Communication.658.4/056Littlefield Robert S.1952-Sellnow Timothy L(Timothy Lester),1960-MiAaPQMiAaPQMiAaPQBOOK9910797635503321Risk and crisis communication3823748UNINA