04373nam 2200697Ia 450 991079725650332120150714144322.01-78560-116-4(CKB)3710000000421608(EBL)2066696(SSID)ssj0001568562(PQKBManifestationID)16214815(PQKBTitleCode)TC0001568562(PQKBWorkID)14835391(PQKB)10667637(MiAaPQ)EBC2066696(Au-PeEL)EBL2066696(CaPaEBR)ebr11062233(CaONFJC)MIL819706(OCoLC)910847598(UtOrBLW)bslw09345814(EXLCZ)99371000000042160820150714d2015 uy 0engurun|||||||||txtccrMistreatment in organizations /edited by Pamela L. Perrewe, Jonathan R. B. Halbesleben, Christopher C. RosenBingley, England :Emerald,2015.©20151 online resource (285 p.)Research in occupational stress and well being,1479-3555 ;v. 13Description based upon print version of record.1-78560-117-2 Includes bibliographical references at the end of each chapters.Can I help you? Employee prosocial rule breaking as a response to organizational mistreatment of customers / Maureen L. Ambrose, Regina Taylor, Ronald L. Hess Jr -- Customer mistreatment : a review of conceptualizations and a multilevel theoretical model / Jaclyn Koopmann ... [et al.] -- Aggression with a conscience : a rational and moral framework for proactive workplace aggression / Aurora J. Dixon, Chu-Hsiang (Daisy) Chang, Russell E. Johnson -- Workplace incivility and its implications for well-being / Michael P. Leiter, Emily Peck, Stephanie Gumuchian -- Antecedents of workplace ostracism : new directions in research and intervention / Kristin L. Scott, Michelle K. Duffy -- Coworker responses to observed mistreatment : understanding schadenfreude in the response to supervisor abuse / Matthew R. Leon, Jonathon R.B. Halbesleben -- Contextual factors in employee mistreatment / Shani Pindek, Paul E. Spector -- Conceptualizing and measuring workplace abuse : implications for the study of abuse's predictors and consequences / Nathan A. Bowling, Kelly A. Camus, Caitlin E. Blackmore.The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in occupational stress and well being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. We consider mistreatment to be a "workplace stressor" which has been linked to higher emotional burnout, withdrawal behaviors such as tardiness and absenteeism, and lower customer service performance. This is just one example of how mistreatment can affect employees negatively. The topic of this volume, Mistreatment in Organizations, is sure to attract the attention of researchers around the globe.Research in occupational stress and well being ;v. 13.MedicalAllied Health Services / Occupational TherapybisacshOccupational & industrial psychologybicsscEmployeesAbuse ofQuality of work lifeJob stressCustomer relationsMedicalAllied Health Services / Occupational Therapy.Occupational & industrial psychology.EmployeesAbuse of.Quality of work life.Job stress.Customer relations.155.9042Perrewe Pamela L1469127Halbesleben Jonathon R. B1476728Rosen Christopher C1476729UtOrBLWUtOrBLWBOOK9910797256503321Mistreatment in organizations3857405UNINA