00571nam 2200205z- 450 991079462510332120230120101247.00-11-709274-6(CKB)4100000012163335(MiAaPQ)EBC6820010(EXLCZ)99410000001216333520211221cuuuuuuuu -u- -engCo-creating value in organisations with ITIL 4TSOLimited TSO1551521BOOK9910794625103321Co-creating value in organisations with ITIL 43811076UNINA