02751nam 22004215 450 991079368440332120220930163122.00-300-24531-910.12987/9780300245318(CKB)4100000008343281(MiAaPQ)EBC5783696(DE-B1597)540572(OCoLC)1103320164(DE-B1597)9780300245318(PPN)241247888(EXLCZ)99410000000834328120200406h20192019 fg engurcnu||||||||txtrdacontentcrdamediacrrdacarrierBehind the screen content moderation in the shadows of social media /Sarah T. RobertsNew Haven, CT :Yale University Press,[2019]©20191 online resource (277 pages)0-300-23588-7 Frontmatter --Contents --Introduction. Behind the Internet --1. Behind the Screen --2. Understanding Commercial Content Moderation --3. Screening in Silicon Valley --4. "I Call Myself a Sin-Eater" --5. "Modern Heroes" --6. Digital Humanity --Notes --Acknowledgments --IndexAn eye-opening look at the invisible workers who protect us from seeing humanity's worst on today's commercial internet Social media on the internet can be a nightmarish place. A primary shield against hateful language, violent videos, and online cruelty uploaded by users is not an algorithm. It is people. Mostly invisible by design, more than 100,000 commercial content moderators evaluate posts on mainstream social media platforms: enforcing internal policies, training artificial intelligence systems, and actively screening and removing offensive material-sometimes thousands of items per day. Sarah T. Roberts, an award-winning social media scholar, offers the first extensive ethnographic study of the commercial content moderation industry. Based on interviews with workers from Silicon Valley to the Philippines, at boutique firms and at major social media companies, she contextualizes this hidden industry and examines the emotional toll it takes on its workers. This revealing investigation of the people "behind the screen" offers insights into not only the reality of our commercial internet but the future of globalized labor in the digital age.Social mediaSocial aspectsSocial mediaSocial aspects.302.231Roberts Sarah T(Professor of information studies),authttp://id.loc.gov/vocabulary/relators/aut1574880DE-B1597DE-B15979910793684403321Behind the screen3851379UNINA