04797nam 2200709Ia 450 991079235360332120230725023251.00-470-59412-81-282-54926-X97866125492670-470-59411-X(CKB)2670000000014479(EBL)510212(OCoLC)613206403(SSID)ssj0000360892(PQKBManifestationID)11263613(PQKBTitleCode)TC0000360892(PQKBWorkID)10348096(PQKB)11353180(MiAaPQ)EBC510212(Au-PeEL)EBL510212(CaPaEBR)ebr10375613(CaONFJC)MIL254926(OCoLC)647899105(EXLCZ)99267000000001447920091214d2010 uy 0engurcn|||||||||txtccrThe handbook for working with difficult groups[electronic resource] how they are difficult, why they are difficult and what you can do about it /Sandy Schuman, editor1st ed.San Francisco Jossey-Bassc20101 online resource (480 p.)The Jossey-Bass business & management seriesDescription based upon print version of record.0-470-19038-8 Includes bibliographical references and index.The Handbook for Working with Difficult Groups: How They Are Difficult, Why They Are Difficult and What You Can Do About It; Contents; Preface; About the Contributors; Introduction: Working with Difficult Groups: A Conceptual Framework; Chapter One: Keeping Difficult Situations from Becoming Difficult Groups; Chapter Two: Building an External Focus: Avoiding the Difficulties on an In-grown Team; Chapter Three: The Downside of Communication: Complaining Cycles in Group Discussions; Chapter Four: Facilitating Multicultural GroupsChapter Five: Interpersonally Hostile Work Groups: Precipitating Factors and Solutions Chapter Six: Diversity by Design: Creating Cognitive Conflict to Enhance Group Performance; Chapter Seven: Facilitating Inclusion: Study Circles on Diversity and Student Achievement; Chapter Eight: Overcoming Sources of Irrationality That Complicate Working in Decision-Making Groups; Chapter Nine: Working Without Rules: A Team in Need of a Different Picture; Chapter Ten: Interaction Archetypes: Keys to Group Difficulty and Productivity; Chapter Eleven: Virtual Teams: Difficult in All DimensionsChapter Twelve: Politics of the Arts: Challenges in Working with Nonprofit Boards Chapter Thirteen: Competitive Group Interactions: Why They Exist and How to Overcome Them; Chapter Fourteen: Active Facilitation: How to Help Groups Break Through ''Mutual Stalemate''; Chapter Fifteen: Mediating History, Making Peace: Dealing with the ''Messy'' Stuff in the Conciliation Process; Chapter Sixteen: Deep Democracy: Multidimensional Process-Oriented Leadership; Chapter Seventeen: Authentic Relationships and Collective Psychological CapitalChapter Eighteen: How Leaders Can Make Diverse Groups Less Difficult: The Role of Attitudes and Perceptions of Diversity Chapter Nineteen: The Hero's Journey: Helping Inflexible Groups-and Inflexible Facilitators-Get Unstuck; Chapter Twenty: Difficult Groups or Difficult Facilitators? Three Steps Facilitators Can Take to Make Sure They Are Not the Problem; Key Terms; References; Name Index; Subject IndexPraise for The Handbook for Working with Difficult Groups ""Beginning with a conceptual framework useful to understand effective group functioning, The Handbook for Working with Difficult Groups continues with twenty chapters, each describing a common challenge a facilitator can face, examining the research available to understand the difficulty, and then offering pragmatic interventions a facilitator can use to deal with this challenge. A must-read for any group facilitator.""-David Straus, founder, Interaction Associates ""If you're looking for ways to make your team more productiJossey-Bass business & management series.Conflict managementInterpersonal relationsInterpersonal conflictTeams in the workplaceConflict management.Interpersonal relations.Interpersonal conflict.Teams in the workplace.658.3/145Schuman Sandy1951-1524946MiAaPQMiAaPQMiAaPQBOOK9910792353603321The handbook for working with difficult groups3766039UNINA