02430nam 2200469 a 450 991079107380332120161219111730.01-4833-2659-41-4522-5436-2(CKB)2550000001194174(EBL)1598386(MiAaPQ)EBC1598386(OCoLC)1007857974(StDuBDS)EDZ0000159398(EXLCZ)99255000000119417420130912d1993 fy| 0engur|||||||||||rdacontentrdamediardacarrierTotal quality management in human service organizations[electronic resource] /Lawrence L. MartinNewbury Park, Calif. SAGE19931 online resource (ix, 109 p.)Sage human services guide ;67"Published in cooperation with the University of Michigan School of Social Work."1-322-42008-4 0-8039-4950-2 Includes bibliographical references.Cover; Contents; Preface; Chapter 1 - Quality Management: The New Managerial Wave; Chapter 2 - What Is Total Quality Management (TQM)?; Chapter 3 - TQM as a Philosophy of Management; Chapter 4 - Quality as an Organizational Goal; Chapter 5 - Collecting and Using Customer Quality Data; Chapter 6 - Understanding and Controlling Variation; Chapter 7 - Continuous Quality Improvement Through Teamwork; Chapter 8 - Top Management Commitment; Chapter 9 - Contractor Involvement; Chapter 10 - A Plan for Implementing TQM; Afterword: Quality as a Journey; References; About the AuthorTotal Quality Management (TQM) is shaping the management of the 1990s. This book presents TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.Sage human services guides ;v. 67.Total quality management in human servicesUnited StatesTotal quality management in human services361.00685Martin Lawrence L.1945-1493165StDuBDSStDuBDSBOOK9910791073803321Total quality management in human service organizations3716024UNINA