05287oam 2200553 450 991079104490332120190911112724.01-78063-435-8(OCoLC)878114775(MiFhGG)GVRL8PJV(EXLCZ)99255000000127346820140822d2014 uy 0engurun|---uuuuatxtccrConcepts and advances in information and knowledge management studies from developing and emerging economies /edited by Kelvin Joseph Bwalya, Nathan Mwakoshi Mnjama and Peter Mazebe II Mothataesi SebinaOxford :Chandos Publishing,2014.1 online resource (xxx, 268 pages) illustrationsChandos information professional seriesDescription based upon print version of record.1-84334-754-7 1-306-64244-2 Includes bibliographical references and index.Cover; Concepts and Advances in Information and Knowledge Management: Studies from developing and emerging economies; Copyright; Contents; List of figures and tables; Acknowledgements; Foreword; About the editors and authors; Introduction; Part 1 The records management conundrum; 1 Effective customer service: an enhancer of performance in archives and records management; Why quality customer service in archives and records management?; Customer service; Dimensions/determinants of service quality; Critical factors to customer service; ARMUs and factors impacting on customer servicePotential challenges to provision of quality customer service in ARMUsConclusion; 2 Accountability and records appraisal with particular reference to challenges experienced in malawi; Accountability; Cabinet government and parliamentary democracy; Ethics and responsibility; Appraisal theories; The shift to IT; Risk management in the context of accountability and appraisal; Central African and wider African experience; The implications of functional analysis for practice; The implications of risk management and vital records analysis for practice; Conclusion; Notes3 The records management paradigm shift: problems and prospects in east and southern africaHistory of modern records; The role of ICTs in fostering the records management paradigm shift; The records management paradigm shift and records management theoretical frameworks; Challenges and opportunities brought about by the records management paradigm shift; The records management paradigm shift and the place of the archivist/records manager; The records management paradigm shift and records and archival legislationThe records management paradigm shift and its impact in Africa and other developing countriesThe records management paradigm shift and audiovisual archives; Conclusion; 4 Functional requirements for an electronic records management system for court records; Electronic court records management; The need for functional requirements for the management of electronic court records; Methods to develop functional requirements; Case: Review of models demonstrating the necessity of functional requirements for the management of electronic records; ConclusionPart 2 The emerging informat ion management landscape5 Analysing the future of zimbabwe's academic libraries: from their historical past to preparedness for current realities and requirements; Current realities in academic libraries in general; Current realities in academic libraries in Zimbabwe; The education of academic librarians in Zimbabwe; Accreditation and international recognition of library schools in Zimbabwe; The role and impact of Zimbabwean librarian professional bodies; The future of academic libraries and implications for the Zimbabwe contextImplications for academic librarians in the developing worldEffective information and knowledge resource management is a driver of competitiveness. Many developing countries have put mechanisms in place that seek to match knowledge-based economies, where information has become the fuel for responsiveness, innovation, and competition. Concepts and Advances in Information Knowledge Management brings out emerging and current discussion from the sub-fields of information management in this environment. This title consists of sections on key aspects of information knowledge management and addresses knowledge management, library studies, archives and records mChandos information professional series.Knowledge managementDeveloping countriesInformation storage and retrieval systemsDatabase managementKnowledge managementDeveloping countries.Information storage and retrieval systems.Database management.658.4038Bwalya Kelvin Joseph1979-Mnjama Nathan MwakoshiSebina Peter Mazebe II Mothataesi1970-MiFhGGMiFhGGBOOK9910791044903321Concepts and advances in information and knowledge management3872121UNINA