02188nam 2200481 450 991079091190332120240102235742.00-12-800522-X(CaSebORM)9780128003879(MiAaPQ)EBC1682192(CKB)2550000001280514(EXLCZ)99255000000128051420140515h2014|||| uy 0engur|n|---|||||txtccrBusiness process change a business process management guide for managers and process professionals /Paul Harmon ; foreword by Tom Davenport ; acquiring editor Andrea Dierna ; designer Russell Purdy3rd edition.Waltham, Massachusetts :Elsevier,2014.©20141 online resource (520 p.)The MK/OMG PressDescription based upon print version of record.9780128003879 (Paperback) Includes bibliographical references at the end of each chapters and index."Business Process Change provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach."Publisher.commerce électroniquefreEUROVOCgestion d'entreprisefreEUROVOCmodèle d’entreprisefreEUROVOCcommerce électronique.gestion d'entreprise.modèle d’entreprise.658.4/06Harmon Paul1942-27921Davenport TomDierna AndreaPurdy RussellBOOK9910790911903321Business process change3748751UNINA