03992nam 22006251 450 991079038420332120200520144314.01-84928-358-31-299-46868-31-84928-357-5(CKB)2670000000204363(EBL)918794(OCoLC)799769002(SSID)ssj0000908651(PQKBManifestationID)11570634(PQKBTitleCode)TC0000908651(PQKBWorkID)10901628(PQKB)11706391(Au-PeEL)EBL918794(CaPaEBR)ebr10772214(CaONFJC)MIL478118(CaSebORM)9781849283588(MiAaPQ)EBC918794(EXLCZ)99267000000020436320120716d2012 uy 0engur|n|---|||||txtccrRunning IT like a business a step-by-step guide to Accenture's Internal IT /Robert E. KressSecond edition.Ely, Cambridgeshire :IT Governance Publishing,2012.1 online resource (135 p.)Description based upon print version of record.1-84928-368-0 1-84928-356-7 Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: IT Strategy and Governance; Start with strategy; Developing your IT strategy; IT governance; Mirroring your corporate structure; Prioritizing IT investments; Investment portfolios; Clarity around accountability; Running IT like a business; Chapter 2: Crafting a Menu of Managed Services; Standards and specials; Case study number 1: e-mail; Case study number 2: technology support; Think product and service; Think pricing; Think customer; Your managed services roadmap; Running IT like a businessChapter 3: Tracking IT PerformancePerformance measurements; Measuring satisfaction; Metric management; Benchmarking; Benefits realization; Running IT like a business; Chapter 4: Creating Value across the Enterprise; Doing more for less; Help others be more productive; Help the entire enterprise; Reduce risk; Enable growth; Make smart value judgments; Communicate the value you create; Running IT like a business; Chapter 5: Tricks of the Trade for Running IT like a Business; Flexible resources; IT human resources model - positions and roles; Employee engagement; Managing suppliers and contractsPlanning and resource managementTo capitalize or to expense?; Audit and regulatory compliance management; Running IT like a business; Chapter 6: Toward High-performance IT; 1. Strategic IT alignment; 2. Governance; 3. Application architecture; 4. Information management; 5. Service management and operations; 6. Solutions delivery; 7. Workforce and resource management; 8. Information and technology security; 9. Outsourcing; Running IT like a business; Chapter 7: Accenture's IT Journey; Our corporate heritage; The creation of Accenture; From efficiency to effectivenessThe rework versus replace debateResults to date; Cost-benefit analysis; Your transformational IT journey; ITG ResourcesRunning IT like a Business will show you how your IT function can provide much more than products and services and add real value to your business. With clear strategies, helpful diagrams and real-life examples, this book will give you the keys to unlocking your IT function's hidden potential.Business enterprisesInformation technologyManagementInformation technologyManagementBusiness enterprisesInformation technologyManagement.Information technologyManagement.332.67Kress Robert E1544144MiAaPQMiAaPQMiAaPQBOOK9910790384203321Running IT like a business3798102UNINA