03140oam 2200781Ma 450 991079021790332120211215042422.00-429-25322-21-138-46355-81-4665-0302-510.1201/b12782 (CKB)2670000000212560(EBL)1446967(SSID)ssj0000728903(PQKBManifestationID)11468903(PQKBTitleCode)TC0000728903(PQKBWorkID)10695054(PQKB)11640420(Au-PeEL)EBL4744372(CaPaEBR)ebr11317695(OCoLC)967110174(OCoLC)1014371876(OCoLC)1152555123(OCoLC-P)1152555123(FlBoTFG)9780429253225(CaSebORM)9781466503021(MiAaPQ)EBC4744372(EXLCZ)99267000000021256020180414d2011 uy 0engurcnu||||||||txtccrThe Exchange[electronic resource] /Dinkin, Steven1st editionProductivity Press,2011.1 online resource (134 p.)"A Productivity Press Book."1-4665-3781-7 1-322-61336-2 1-4398-5298-7 Front Cover; Contents; The Authors; Acknowledgments; Chapter 1 - A Different Approach to Resolving Workplace Disputes; Chapter 2 - How The Exchange Works: A Case Study; Chapter 3 - Getting Ready; Chapter 4 - Holding Private Meetings; Chapter 5 - Developing an Issue List; Chapter 6 - Stage III: Conducting the Joint Meeting; Chapter 7 - Problem Solving: Building a Solution Together; Chapter 8 - Culture, Diversity, and Other Things That Matter; Chapter 9 - Making the Most of The Exchange in Your Organization; Chapter 10 - Using The Exchange with the People and Organizations You ServeChapter 11 - About The Exchange and Its CreatorsBack CoverThis book introduces a process called The Exchange that will make ones job easier. It is about the kinds of conflicts that drive a manager or supervisor crazy. The book is intended for the designated problem solvers, whether official or unofficial.Conflict managementPersonnel managementInterpersonal conflictPreventionConflict managementCase studiesPersonnel managementCase studiesInterpersonal conflictPreventionCase studiesConflict management.Personnel management.Interpersonal conflictPrevention.Conflict managementPersonnel managementInterpersonal conflictPrevention303.69Dinkin Steven1573545Filner BarbaraMaxwell LisaSafari, an O'Reilly Media Company.OCoLC-POCoLC-PBOOK9910790217903321The Exchange3849307UNINA