01722nam 2200553 450 991078704200332120200520144314.00-87389-462-60-87389-464-2(CKB)3710000000238151(EBL)3002669(SSID)ssj0001335447(PQKBManifestationID)12543342(PQKBTitleCode)TC0001335447(PQKBWorkID)11273858(PQKB)10616263(Au-PeEL)EBL3002669(CaPaEBR)ebr10929636(OCoLC)893681547(MiAaPQ)EBC3002669(EXLCZ)99371000000023815120110418h20112012 uy| 0engur|n|---|||||txtccrThe customer advocate and the customer saboteur linking social word-of-mouth, brand impression, and stakeholder behavior /Michael W. LowensteinMilwaukee, Wisconsin :ASQ Quality Press,2011.©20121 online resource (398 p.)Description based upon print version of record.0-87389-811-7 Includes bibliographical references (pages 337-347) and index.Customer loyaltyCustomer servicesCustomer relationsCustomer loyalty.Customer services.Customer relations.658.8/12Lowenstein Michael W.1942-865148MiAaPQMiAaPQMiAaPQBOOK9910787042003321The customer advocate and the customer saboteur3707202UNINA