05228nam 2200721 450 991078643220332120230803202447.00-7303-1251-80-7303-1252-6(CKB)3710000000113096(EBL)1690916(SSID)ssj0001304993(PQKBManifestationID)11895120(PQKBTitleCode)TC0001304993(PQKBWorkID)11247596(PQKB)10005803(MiAaPQ)EBC1690916(Au-PeEL)EBL1690916(CaPaEBR)ebr10870604(CaONFJC)MIL611509(OCoLC)879948924(EXLCZ)99371000000011309620140522h20142014 uy 0engur|n#||||||||txtrdacontentstirdacontentcrdamediacrrdacarrierAbove the line how to create a company culture that engages employees, delights customers and delivers results /Michael HendersonMilton, Queensland, [Australia] :Wiley,2014.©20141 online resource (248 pages) b illustrations, photographDescription based upon print version of record.0-7303-1250-X Includes bibliographical references and index.Culture is transmitted from generation to generationA simpler definition of culture; CHAPTER 2 Why organisations should take culture seriously; The relationship of culture to business strategy; Culture is your organisation's first competitor; Culture is another word for performance; The impact of the global financial crisis; Gen Y employee expectations; Why organisations should take culture seriously; CHAPTER 3 Aligning culture and strategy; The relationship between culture and strategy; Culture and performance; Aligning culture and company strategy; Misaligned on strategyPrice, service or product? Pick one!From customer value to operating model; Values alignment to strategy; Understanding values; What are values?; How do values differ from morals and ethics?; How do values function?; The role of values in an organisation; Are values as important as organisations think they are?; Part II ABOVE THE LINE CULTURE; CHAPTER 4 Above and below the line cultures; Discovering above and below the line cultures; Below the line culture traits; Misaligned to strategy; Fearful; Angry; Taking; Draining; Empty; Lost; Disingenuous; Sense of rumour; Adopting a silo mentalityAttention turned inChildish; Reactive; Blame storms; Pessimistic; High staff turnover; 10 costs associated with a below the line culture; Above the line culture traits; Giving; Fast; Sense of humour; Belonging; Attention turned out; Mature; Adaptive; Thought leading; Willing; Optimistic; Strong employee value proposition; 10 benefits of operating with an above the line culture; CHAPTER 5 Below the line stages: dead cultures; CHAPTER 6 Below the line stages: dying cultures; Summary of culture traits at this level; CHAPTER 7 Below the line stages: disabled cultures; Owning the cultureUnderstanding ownership for leadersDisabled cultures; Characteristics of disabled cultures; CHAPTER 8 Crossing the line: a shift in perspective; The line and productivity; CHAPTER 9 Above the line cultures: stable; New behaviours; Summary of culture traits at the stable level; CHAPTER 10 Above the line cultures: successful; Mission and purpose; New questions; Summary of culture traits at the successful level; CHAPTER 11 Above the line cultures: excelling; New ways of thinking; The importance of intent; Features of excelling cultures; Summary of culture traits at the excelling levelCHAPTER 12 A glimpse behind the curtain: consciousness and culturePosition your organisation's culture to attain new heights Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and moneyCorporate cultureUnited StatesCorporationsSociological aspectsUnited StatesOrganizational behaviorUnited StatesCustomer servicesUnited StatesCustomer relationsUnited StatesIndustrial relationsUnited StatesCorporate cultureCorporationsSociological aspectsOrganizational behaviorCustomer servicesCustomer relationsIndustrial relations302.35Henderson Michael788663MiAaPQMiAaPQMiAaPQBOOK9910786432203321Above the line3852466UNINA