02619nam 2200601Ia 450 991078624520332120230801230504.01-4438-3817-9(CKB)2670000000341174(EBL)1133113(OCoLC)830168135(SSID)ssj0000833822(PQKBManifestationID)11526135(PQKBTitleCode)TC0000833822(PQKBWorkID)10937306(PQKB)10003765(MiAaPQ)EBC1133113(Au-PeEL)EBL1133113(CaPaEBR)ebr10677213(CaONFJC)MIL495832(OCoLC)847618329(OCoLC)782107992(FINmELB)ELB146475(EXLCZ)99267000000034117420120709d2012 uy 0engur|n|---|||||txtccrOutsourcing and service work in the new economy[electronic resource] the case of call centres in Mexico City /by Jose-Luis Alvarez- GalvanNewcastle upon Tyne Cambridge Scholars Publishing20121 online resource (212 p.)Description based upon print version of record.1-4438-3738-5 TABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHYThis book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi...Contracting outMexicoMexico CityCall centersMexicoMexico CityEmployeesCall centersMexicoMexico CityPersonnel managementMexico City (Mexico)Commercial policyContracting outCall centersEmployees.Call centersPersonnel management.331.761381142097253Alvarez-Galvan Jose-Luis1524758MiAaPQMiAaPQMiAaPQBOOK9910786245203321Outsourcing and service work in the new economy3765789UNINA