02821nam 2200637 a 450 991078592470332120200520144314.01-118-41721-61-283-71513-91-118-42023-3(CKB)2670000000271776(EBL)947568(OCoLC)809456974(SSID)ssj0000754602(PQKBManifestationID)12343209(PQKBTitleCode)TC0000754602(PQKBWorkID)10726151(PQKB)10205556(PQKBManifestationID)16121509(PQKB)20468585(DLC) 2012036665(Au-PeEL)EBL947568(CaPaEBR)ebr10615072(CaONFJC)MIL402763(CaSebORM)9781118417218(MiAaPQ)EBC947568(EXLCZ)99267000000027177620120907d2013 uy 0engur|n|---|||||txtccrAnticipate[electronic resource] know what your customers want before they do /Bill Thomas, Jeff Tobe1st editionHoboken, N.J. John Wiley & Sons20131 online resource (226 p.)Description based upon print version of record.1-118-35691-8 Includes bibliographical references and index.Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain. Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be applieCustomer relationsStrategic planningCustomer relations.Strategic planning.658.8/342Thomas Bill1955-1576637Tobe Jeff1576638MiAaPQMiAaPQMiAaPQBOOK9910785924703321Anticipate3854522UNINA05939nam 2200805 a 450 991081817510332120240313183545.097811186040831118604083978111860404511186040409781299402447129940244597811186043281118604326(CKB)2550000001017884(EBL)1157400(SSID)ssj0000884297(PQKBManifestationID)11475941(PQKBTitleCode)TC0000884297(PQKBWorkID)10940578(PQKB)11747338(Au-PeEL)EBL1157400(CaPaEBR)ebr10677258(CaONFJC)MIL471494(OCoLC)831115115(MiAaPQ)EBC1157400(PPN)183762401(Perlego)999766(EXLCZ)99255000000101788420130403d2013 uy 0engur|n|---|||||txtccrNon-smooth deterministic or stochastic discrete dynamical systems applications to models with friction or impact /Jérôme Bastien, Frédéric Bernardin, Claude-Henri Lamarque1st ed.London ISTE ;Hoboken, N.J. Wiley20131 online resource (514 p.)Mechanical engineering and solid mechanics seriesDescription based upon print version of record.9781848215252 1848215258 Includes bibliographical references and index.Title Page; Contents; Introduction; Chapter 1. Some Simple Examples; 1.1. Introduction; 1.2. Frictions; 1.2.1. Coulomb's law; 1.2.2. Differential equation with univalued operator and usual sign; 1.2.3. Differential equation with multivalued term: differential inclusion; 1.2.4. Other friction laws; 1.3. Impact; 1.3.1. Difficulties with writing the differential equation; 1.3.2. Ill-posed problems; 1.4. Probabilistic context; Chapter 2. Theoretical Deterministic Context; 2.1. Introduction; 2.2. Maximal monotone operators and first result on differential inclusions (in R)2.2.1. Graphs (operators) definitions2.2.2. Maximal monotone operators; 2.2.3. Convex function, sub-differentials and operators; 2.2.4. Resolvent and regularization; 2.2.5. Taking the limit; 2.2.6. First result of existence and uniqueness for a differential inclusion; 2.3. Extension to any Hilbert space; 2.4. Existence and uniqueness results in Hilbert space; 2.5. Numerical scheme in a Hilbert space; 2.5.1. The numerical scheme; 2.5.2. State of the art summary and results shown in this publication; 2.5.3. Convergence (general results and order 1/2); 2.5.4. Convergence (order one)2.5.5. Change of scalar product2.5.6. Resolvent calculation; 2.5.7. More regular schemes; Chapter 3. Stochastic Theoretical Context; 3.1. Introduction; 3.2. Stochastic integral; 3.2.1. The stochastic processes background; 3.2.2. Stochastic integral; 3.3. Stochastic differential equations; 3.3.1. Existence and uniqueness of strong solution; 3.3.2. Existence and uniqueness of weak solution; 3.3.3. Kolmogorov and Fokker-Planck equations; 3.4. Multivalued stochastic differential equations; 3.4.1. Problem statement; 3.4.2. Uniqueness and existence results; 3.5. Numerical scheme3.5.1. Which convergence: weak or strong?3.5.2. Strong convergence results; 3.5.3. Weak convergence results; Chapter 4. Riemannian Theoretical Context; 4.1. Introduction; 4.2. First or second order; 4.3. Differential geometry; 4.3.1. Sphere case; 4.3.2. General case; 4.4. Dynamics of the mechanical systems; 4.4.1. Definition of mechanical system; 4.4.2. Equation of the dynamics; 4.5. Connection, covariant derivative, geodesics and parallel transport; 4.6. Maximal monotone term; 4.7. Stochastic term; 4.8. Results on the existence and uniqueness of a solution; Chapter 5. Systems with Friction5.1. Introduction5.2. Examples of frictional systems with a finite number of degrees of freedom; 5.2.1. General framework; 5.2.2. Two elementary models; 5.2.3. Assembly and results in finite dimensions; 5.2.4. Conclusion; 5.2.5. Examples of numerical simulation; 5.2.6. Identification of the generalized Prandtl model (principles and simulation); 5.3. Another example: the case of a pendulum with friction; 5.3.1. Formulation of the problem, existence and uniqueness; 5.3.2. Numerical scheme; 5.3.3. Numerical estimation of the order; 5.3.4. Example of numerical simulations5.3.5. Free oscillations This book contains theoretical and application-oriented methods to treat models of dynamical systems involving non-smooth nonlinearities.The theoretical approach that has been retained and underlined in this work is associated with differential inclusions of mainly finite dimensional dynamical systems and the introduction of maximal monotone operators (graphs) in order to describe models of impact or friction. The authors of this book master the mathematical, numerical and modeling tools in a particular way so that they can propose all aspects of the approach, in both a deterministic ISTEDynamicsMathematical modelsFrictionMathematical modelsImpactMathematical modelsDynamicsMathematical models.FrictionMathematical models.ImpactMathematical models.620.00151539Bastien Jérôme1698407Bernardin Frédéric1698408Lamarque Claude-Henri739265MiAaPQMiAaPQMiAaPQBOOK9910818175103321Non-smooth deterministic or stochastic discrete dynamical systems4079834UNINA