02750nam 2200577Ia 450 991078498420332120200520144314.01-281-14362-697866111436261-84663-651-5(CKB)1000000000408713(EBL)328734(OCoLC)192072664(SSID)ssj0000673006(PQKBManifestationID)11360229(PQKBTitleCode)TC0000673006(PQKBWorkID)10643145(PQKB)11710533(MiAaPQ)EBC328734(Au-PeEL)EBL328734(CaPaEBR)ebr10211651(EXLCZ)99100000000040871319900813d2007 uy 0engur|n|---|||||txtccrInternational journal of service industry managementVolume 18, Number 5Interdisciplinary insights on service activities[electronic resource][Bradford, England] Emerald20071 online resource (112 p.)International Journal of Service Industry Management - Volume 18, Issue 5Description based upon print version of record.1-84663-650-7 Includes bibliographical references.Cover; CONTENTS; INTERNATIONAL EDITORIAL ADVISORY BOARD; Editorial; Perceived justice and consumption experience evaluations; The validity of the SERVQUAL and SERVPERF scales; Changing roles of customers: consequences for HRM; Customer switching resistance (CSR); Perception and attribution of employees' effort and abilities; Call for papersThe 9th International Research Seminar in Service Management founded by Pierre Eiglier and Eric Langeard in 1990 was held in La Londe, France, in Spring 2006. It was a success in terms of the quality of the papers presented, and the number of scholars who attended it. This e-book of the International Journal of Service Industry Management features five stimulating papers that were presented at the Seminar. They reflect the spirit as well as the content of the Seminar. They include a mix of conceptual thinking and field research; a mix of nationalities and a mix of disciplines, marketing, humanInternational Journal of Service Industry Management - Volume 18, Issue 5IJSIMManagementService industriesManagementManagement.Service industriesManagement.659MiAaPQMiAaPQMiAaPQBOOK9910784984203321International journal of service industry management793521UNINA