02821nam 2200697Ia 450 991078398220332120230422044314.01-134-63200-21-280-33081-397866103308120-203-25714-60-203-02999-2(CKB)1000000000252416(EBL)169300(OCoLC)437078126(SSID)ssj0000282540(PQKBManifestationID)11194849(PQKBTitleCode)TC0000282540(PQKBWorkID)10317426(PQKB)10342195(SSID)ssj0000216123(PQKBManifestationID)11190225(PQKBTitleCode)TC0000216123(PQKBWorkID)10196603(PQKB)11453320(MiAaPQ)EBC169300(Au-PeEL)EBL169300(CaPaEBR)ebr10054615(CaONFJC)MIL33081(EXLCZ)99100000000025241619990616d2000 uy 0engur|n|---|||||txtccrOrganisational change and retail finance[electronic resource] an ethnographic perspective /Richard Harper, Dave Randall, and Mark RouncefieldLondon ;New York Routledge20001 online resource (198 p.)Routledge international studies in money and banking ;8Description based upon print version of record.0-415-20264-7 Includes bibliographical references (p. [165]-178) and index.Book Cover; Title; Copyright; ContentsFinancial organizations, like many others, are undergoing radical change. This is affecting both their organizational processes and the technology that supports those processes. This book reports on the use of sociological ethnography in helping guide these changes, both in terms of helping better understanding and redraw work processes and through providing more accurate and flexible understanding of the role technology plays. It places the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, particiRoutledge international studies in money and banking ;8.Bank managementBank managementGreat BritainBank management.Bank management332.1/068Harper Richard855426Randall Dave855427Rouncefield Mark1479906MiAaPQMiAaPQMiAaPQBOOK9910783982203321Organisational change and retail finance3696278UNINA