02455oam 2200481 450 991078345770332120170523091616.01-283-40335-8978661340335310.1515/9783598440120(OCoLC)62777532(MiFhGG)GVRL0SGX(EXLCZ)99100000000022090420050803d2005 uy 0engurun|---uuuuatxtccrDealing with an international clientele communications, diplomacy and etiquette /Meri MeredithMünchen Saur2004Munchen, Germany :K.G. Saur,2005.1 online resource (241 pages)The information services management seriesDescription based upon print version of record.3-598-24370-7 3-598-44012-X Includes bibliographical references and index.Front matter --Contents --Acknowledgments --Introduction --Chapter One. The Problem --Chapter Two. Welcome --Chapter Three. Respect --Chapter Four. Speak Slowly and Distinctly --Chapter Five. Communication --Chapter Six. Etiquette --Chapter Seven. Diplomacy --Chapter Eight. Learning versus Teaching --Chapter Nine. Cultures of the World, A-I --Chapter Ten. Cultures of the World, J-W --BackmatterThis book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the resultInformation services management.Communication, InternationalCommunication, International.025.52303.482AN 76000rvkMeredith Meri1483064MiFhGGMiFhGGBOOK9910783457703321Dealing with an international clientele3701066UNINA