03142oam 22006975 450 991078345330332120200520144314.01-280-23999-997866102399930-8213-6381-610.1596/978-0-8213-6380-5(CKB)1000000000225125(EBL)459609(OCoLC)232150610(SSID)ssj0000086025(PQKBManifestationID)11111369(PQKBTitleCode)TC0000086025(PQKBWorkID)10024961(PQKB)10296952(MiAaPQ)EBC459609(Au-PeEL)EBL459609(CaPaEBR)ebr10091281(CaONFJC)MIL23999(The World Bank)ocm61228789(US-djbf)14057819(EXLCZ)99100000000022512520050729d2005 uf 0engurcn|||||||||txtrdacontentcrdamediacrrdacarrierConsumer participation in infrastructure regulation : evidence from the East Asia and Pacific region /Elisa MuzziniWashington, D.C. :World Bank,c2005.vii, 51 pages illustrations ;26 cmWorld Bank working paper ;no. 66Description based upon print version of record.0-8213-6380-8 Includes bibliographical references.Contents; Foreword; Acknowledgments; 1. Introduction; List of Boxes; 2. Institutional Requirements for Effective Consumer Participation; List of Tables; List of Figures; 3. Performing Regulatory Functions vis-à-vis Consumers; 4. Contracting Out Regulatory Functions vis-à-vis Consumers; 5. Involving the Poor in the Regulatory Process; 6. Conclusions; Appendixes; ReferencesConsumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the "ladder of consumer engagement," from merely providing inWorld Bank e-Library.Consumer protectionEast AsiaConsumer protectionPacific AreaInfrastructure (Economics)East AsiaInfrastructure (Economics)Pacific AreaConsumer protectionConsumer protectionInfrastructure (Economics)Infrastructure (Economics)363.6Muzzini Elisa1134864DLCDLCYDXBAKERDLCBOOK9910783453303321Consumer participation in infrastructure regulation3701027UNINA