04333nam 2200769Ia 450 991078340260332120230912141535.01-282-86123-997866128612390-7735-7118-310.1515/9780773571181(CKB)1000000000244888(EBL)3243430(SSID)ssj0000279043(PQKBManifestationID)11211212(PQKBTitleCode)TC0000279043(PQKBWorkID)10259967(PQKB)10239617(CaPaEBR)400110(CaBNvSL)gtp00521390 (Au-PeEL)EBL3330684(CaPaEBR)ebr10132867(CaONFJC)MIL286123(OCoLC)929120803(VaAlCD)20.500.12592/zm4w4w(schport)gibson_crkn/2009-12-01/1/400110(MiAaPQ)EBC3330684(DE-B1597)654922(DE-B1597)9780773571181(MiAaPQ)EBC3243430(EXLCZ)99100000000024488820030411d2003 uy 0engur|n|---|||||txtccrEmotional and interpersonal dimensions of health services[electronic resource] enriching the art of care with the science of care /edited by Laurette Dubé, Guylaine Ferland, D.S. MoskowitzMontreal Published for the McGill Initiative for the Integrative Management of Health in collaboration with Institut universitaire de gériatrie de Montréal by McGill-Queen's University Press20031 online resource (204 p.)Papers originally presented at a conference held at the Faculty of Management, McGill University, May 18-19, 2000.Includes index.0-7735-2562-9 0-7735-2561-0 Includes bibliographical references: p. [163]-186.Pages:1 to 25; Pages:26 to 50; Pages:51 to 75; Pages:76 to 100; Pages:101 to 125; Pages:126 to 150; Pages:151 to 175; Pages:176 to 200; Pages:201 to 204Contributors examine the degree to which the provision of health care is influenced by characteristics of the health service organization, such as the administrative structure and the human resources available. They demonstrate that job satisfaction and conditions play an important role in shaping the quality and effectiveness of care and discuss the emotional support health care providers need to avoid long-term exhaustion and ensure well being. The contributors identify qualities of the client-provider interaction that lead to positive health care outcomes, such as providing information, responding to patient concerns, facilitating interactions with the health care system, and encouraging participation in personal health care and offer examples of innovative conceptual and analytical approaches to better health care practices. Contributors include Heather Boon (University of Toronto), Laurette Dubé, Carole A. Estabrooks (University of Alberta), Guylaine Ferland, Arlie Russell Hochschild (University of California, Berkley), Diane M. Irvine Doran (University of Toronto), Terrence Montague (Merck Frosst Canada), D.S. Moskowitz, Richard W.J. Neufeld (University of Western Ontario), Gilbert Pinard (McGill University), Debra L. Roter (John Hopkins Blooomberg School of Public Health), Dana Gelb Safran (New England Medical Center), and Krista K. Trobst (York University).Medical personnel and patientSocial medicinePatientsPsychologyMedical personnel and patient.Social medicine.PatientsPsychology.610.69/6Dubé Laurette, authttp://id.loc.gov/vocabulary/relators/aut1523227Ferland Guylaine1957-1233349Moskowitz Debbie S1523228Dubé Laurette1523227Institut universitaire de gériatrie de Montréal.McGill Initiative for the Integrative Management of Health.MiAaPQMiAaPQMiAaPQBOOK9910783402603321Emotional and interpersonal dimensions of health services3763370UNINA