03625oam 22007695 450 991078334450332120200520144314.01-280-16894-397866101689410-8213-6141-410.1596/978-0-8213-6140-5(CKB)1000000000031558(EBL)459697(OCoLC)60828522(SSID)ssj0000089072(PQKBManifestationID)11123988(PQKBTitleCode)TC0000089072(PQKBWorkID)10088916(PQKB)11689775(MiAaPQ)EBC459697(Au-PeEL)EBL459697(CaPaEBR)ebr10082390(CaONFJC)MIL16894(The World Bank)2005043246(US-djbf)13859957(EXLCZ)99100000000003155820050203d2005 uy 0engurcn|||||||||txtrdacontentcrdamediacrrdacarrierPublic services delivery /edited by Anwar ShahWashington, D.C. :World Bank,c2005.xxxviii, 219 pages illustrations ;23 cmPublic sector, governance, and accountability seriesDescription based upon print version of record.0-8213-6140-6 Includes bibliographical references and index.Introduction to the Public Sector Governance and Accountability Series; Contents; Foreword; Preface; Acknowledgments; Contributors; Abbreviations and Acronyms; Overview; 1 Issues Associated with the Implementation of Governmentwide Performance Monitoring; 2 A Simple Measure of Good Governance; TABLES; 3 Assessing Local Government Performance in Developing Countries; 4 Results Matter: Suggestions for a Developing Country's Early Outcome Measurement Effort; FIGURES; 5 Delivering Local/Municipal Services; 6 Assessing the Performance of Health Services in Reaching the Poor7 Measuring Public Sector Performance in InfrastructureThe globalization of information-satellite TV, internet, phone and fax-serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of "government performance" can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmaWorld Bank e-Library.Government productivityEvaluationPublic administrationEvaluationMunicipal servicesEvaluationMedical careEvaluationEducationEvaluationPublic welfareEvaluationInfrastructure (Economics)EvaluationGovernment productivityEvaluation.Public administrationEvaluation.Municipal servicesEvaluation.Medical careEvaluation.EducationEvaluation.Public welfareEvaluation.Infrastructure (Economics)Evaluation.361.6/068/4Shah Anwar125713World Bank.DLCDLCDLCBOOK9910783344503321Public services delivery3718048UNINA