02667nam 2200625Ia 450 991078282660332120230721005358.01-315-61500-21-317-03733-21-317-03732-41-282-05408-297866120540820-7546-8171-8(CKB)1000000000724366(EBL)438607(OCoLC)322495536(SSID)ssj0000130036(PQKBManifestationID)11137300(PQKBTitleCode)TC0000130036(PQKBWorkID)10081076(PQKB)11513465(Au-PeEL)EBL438607(CaPaEBR)ebr10281376(CaONFJC)MIL205408(MiAaPQ)EBC438607(EXLCZ)99100000000072436620080929d2009 uy 0engur|n|---|||||txtccrThe contract scorecard[electronic resource] successful outsourcing by design /by Sara CullenBurlington, VT Ashgate Pub. Co. Gower20091 online resource (267 p.)Description based upon print version of record.0-566-08793-6 Includes bibliographical references and index.Cover; Contents; List of Figures; List of Tables; Foreword; Preface; 1 Introduction; 2 The Quadrants of the Contract Scorecard; 3 The Steps in Developing KPIs; 4 Schemes for the Consequences of KPI Performance; 5 Planning the Contract Scorecard; 6 The Quality Specification - The Service Level Agreement (SLA); 7 The Financial Specification - The Financial Schedule; 8 The Relationship Specification - The Governance Charter; 9 The Strategic Specification - Unique Contract Schedules; 10 Conclusion; References; Index; About the AuthorAn upfront investment in your contracts, from a commercial rather than legal perspective is probably the single most influential activity you can undertake; one that will ensure your outsourcing relationships have clear business goals as the focus of the deal. Reading a copy of Sara Cullen's The Contract Scorecard should be the first step in that investment.Contracting outContracting outEvaluationContracting out.Contracting outEvaluation.658.4658.4/058658.4058Cullen Sara1512684MiAaPQMiAaPQMiAaPQBOOK9910782826603321The contract scorecard3746742UNINA