01372oas 2200373 a 450 991070200940332120170217140025.0(CKB)5470000002424038(OCoLC)54112776(EXLCZ)99547000000242403820040130a19969999 sa enguran|||||||||txtrdacontentcrdamediacrrdacarrierSocial Security, understanding the benefits[electronic resource][Baltimore, Md.?] Social Security AdministrationSSA publication ;no. 05-10024Paper version available from: Social Security Administration, Public Information Distribution Center, P.O. Box 17743, Baltimore, MD 21235."ICN 454930."Distributed to depository libraries in paper through 2001.Description based on: Jan. 2003; title from title screen (viewed Jan. 14, 2004).Social Security, understanding the benefits Social securityUnited StatesPeriodicalsSocial securityUnited States.Social Security Administration.GPOGPOOCLCQDOCUMENT9910702009403321Social Security, understanding the benefits3481418UNINA01961nam 2200577 a 450 991078220270332120230721033232.01-281-78779-5978661178779090-485-0473-2(CKB)1000000000553545(EBL)420066(OCoLC)476251430(SSID)ssj0000295047(PQKBManifestationID)11255624(PQKBTitleCode)TC0000295047(PQKBWorkID)10312332(PQKB)10953634(MiAaPQ)EBC420066(Au-PeEL)EBL420066(CaPaEBR)ebr10302776(CaONFJC)MIL178779(EXLCZ)99100000000055354520091014d2007 uy 0engur|n|---|||||txtccrObserving and registering emotional satisfaction of customer contacts[electronic resource] for customer satisfaction & loyalty /Hüseyin GüngörAmsterdam Vossiuspers UvAc20071 online resource (191 p.)Description based upon print version of record.90-5629-466-0 Includes bibliographical references.pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particularCall centersCustomer relationsCall centers.Customer relations.658.8/12658.812Güngör Hüseyin1528376MiAaPQMiAaPQMiAaPQBOOK9910782202703321Observing and registering emotional satisfaction of customer contacts3771904UNINA