03181nam 2200637Ia 450 991078147670332120200520144314.00-8047-8108-710.1515/9780804781084(CKB)2550000000040775(EBL)735411(OCoLC)743693304(SSID)ssj0000525980(PQKBManifestationID)12231298(PQKBTitleCode)TC0000525980(PQKBWorkID)10508994(PQKB)10325073(MiAaPQ)EBC735411(DE-B1597)563819(DE-B1597)9780804781084(Au-PeEL)EBL735411(CaPaEBR)ebr10484218(OCoLC)1198930581(PPN)244996326(EXLCZ)99255000000004077520110202h20112011 uy 0engur|n|---|||||txtccrSwans, swine, and swindlers[electronic resource] coping with the growing threat of mega-crises and mega-messes /Can M. Alpaslan and Ian I. MitroffStanford, California Stanford Business Books, An Imprint of Stanford University Press20111 online resource (232 p.)High reliability and crisis managementDescription based upon print version of record.0-8047-7137-5 Includes bibliographical references and index.Contents; Preface; Part I: Uncovering Assumptions; 1. A Crisis Is Not What We Have Been Led to Believe; Every Crisis Is an Existential Crisis of Meaning; 2. What Is a Mess? The Fundamental Differences Between Exercises, Problems, and Messes; 3. All Crises Are Messes; 4. When Good Organizations Do Unwise, Immature, and Bad Things; 5. It's the Culture; Part II: Managing Assumptions; 6. Overcoming Mega-Denial; 7. Beyond Fear-Based Crisis Management; Part III: Applications; 8. The Art and Science of Messy Inquiry9. Trust, Transparency, and Reliability: What Can the HROs Teach the Financial Sector?Afterword; Notes; IndexSwans, Swine, and Swindlers addresses a core, contemporary question: What steps can we take to better anticipate and manage mega-crises, such as Haiti, Katrina, and 9/11?This book explores the concept of ""messes."" A mess is a web of complex and dynamically interacting, ill-defined, and/or wicked problems; their solutions; and our conscious and unconscious assumptions, beliefs, emotions, and values. The roots of messes can be classified as Swans (the inability to surface and test false assumptions and mistaken beliefs), Swine (the inability to confront and mHigh reliability and crisis management.Crisis managementConflict managementCrisis management.Conflict management.658.4/77Alpaslan Can M(Can Murat)1567414Mitroff Ian I49358MiAaPQMiAaPQMiAaPQBOOK9910781476703321Swans, swine, and swindlers3838826UNINA