02907nam 2200625 a 450 991078115220332120230725045105.01-351-89987-21-283-14882-X97866131488270-566-09165-8(CKB)2550000000012592(EBL)533023(OCoLC)638859477(SSID)ssj0000457998(PQKBManifestationID)11283204(PQKBTitleCode)TC0000457998(PQKBWorkID)10420641(PQKB)11131546(MiAaPQ)EBC533023(Au-PeEL)EBL533023(CaPaEBR)ebr10392149(CaONFJC)MIL314882(EXLCZ)99255000000001259220100426d2010 uy 0engur|n|---|||||txtccrSix sigma in HR transformation[electronic resource] achieving excellence in service delivery /Mircea Albeanu and Ian Hunter with Jo RadfordFarnham, U.K. Gower20101 online resource (143 p.)The Gower HR transformation seriesDescription based upon print version of record.0-566-09164-X Includes bibliographical references (p. 127-128).Cover; Contents; List of Figures; List of Tables; 1 Introduction; 2 Six SigmaTeams, Projects and Techniques; 3 Six Sigma Methodologies; 4 Lessons Learned from Delivering High Impact Six Sigma Projects; Appendix 1 Example Project Charter; Appendix 2 Software Packages Used for Six Sigma Projects; Appendix 3 List of Useful Statistical Formulas; Further ReadingThis concise guide is ideal for project and programme managers involved in business transformation; HR managers as well as Six Sigma specialists seeking to understand its applications within human resources.Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet your organization's expectations, at a lower cost and with greater efficiency. Examples are drawn from Orion Partners' work using Six Sigma tools with international organizations over the lasGower HR transformation series.Service industriesQuality controlConsumer satisfactionStatistical methodsService industriesQuality control.Consumer satisfactionStatistical methods.658.562Albeanu Mircea1515286Hunter Ian554302Radford Jo1515287MiAaPQMiAaPQMiAaPQBOOK9910781152203321Six sigma in HR transformation3750940UNINA