02836nam 2200637Ia 450 991078042670332120240104112156.01-61344-833-31-282-49271-397866124927160-8144-1479-6(CKB)2400000000000431(EBL)484976(OCoLC)592756343(SSID)ssj0000341682(PQKBManifestationID)11947721(PQKBTitleCode)TC0000341682(PQKBWorkID)10396558(PQKB)10200641(Au-PeEL)EBL484976(CaPaEBR)ebr10370296(CaONFJC)MIL249271(CaSebORM)9780814414781(MiAaPQ)EBC484976(EXLCZ)99240000000000043120090611d2010 uy 0engurunu|||||txtccrThe power of business process improvement[electronic resource] 10 simple steps to increase effectiveness, efficiency, and adaptability /Susan Page1st editionNew York AMACOMc20101 online resource (353 p.)Description based upon print version of record.0-8144-1478-8 Includes bibliographical references and index.CONTENTS; CHAPTER 1: The Roadmap: Learning How to Navigate; CHAPTER 2: Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List; CHAPTER 3: Step 2: Establish the Foundation: Avoiding Scope Creep; CHAPTER 4: Step 3: Draw the Process Map: Flowcharting and Documenting; CHAPTER 5: Steps 4-5: Estimate Time and Cost and Verify the Process Map: Introducing the Process and Cycle Time and Gaining Buy-In; CHAPTER 6: Step 6: Apply Improvement Techniques: Challenging Everything; CHAPTER 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It RealCHAPTER 8: Step 8: Test and Rework: Making Sure It Works CHAPTER 9: Step 9: Implement the Change: Preparing the Organization; CHAPTER 10: Step 10: Drive Continuous Improvement: Embracing the New Mindset; CHAPTER 11: Create the Executive Summary: Getting the Recognition; CHAPTER 12: Case Study: Sharing a Real-World Example; INDEX"A good process eliminates wasted time." - Bill GatesWorkflowManagementOrganizational effectivenessManagementWorkflowManagement.Organizational effectiveness.Management.658.5/1Page Susan(Susan Ann)1467707MiAaPQMiAaPQMiAaPQBOOK9910780426703321The power of business process improvement3678486UNINA