02984nam 2200637 a 450 991078030810332120230617021422.00-8389-3822-10-8389-9867-4(CKB)111090425045210(EBL)218945(OCoLC)71802944(SSID)ssj0000267787(PQKBManifestationID)11233081(PQKBTitleCode)TC0000267787(PQKBWorkID)10213904(PQKB)10259103(MiAaPQ)EBC3001640(MiAaPQ)EBC218945(Au-PeEL)EBL3001640(CaPaEBR)ebr10194686(OCoLC)437069236(Au-PeEL)EBL218945(EXLCZ)9911109042504521020031217d2004 uy 0engur|n|---|||||txtccrVirtual reference training[electronic resource] the complete guide to providing anytime, anywhere answers /Buff Hirko, Mary Bucher RossChicago American Library Association20041 online resource (168 p.)Description based upon print version of record.0-8389-0876-4 Includes bibliographical references (p. 153-155) and index.Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up.In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service.Electronic reference services (Libraries)Study and teachingWashington (State)Case studiesElectronic reference services (Libraries)Study and teachingReference librariansTraining ofReference librariansIn-service trainingElectronic reference services (Libraries)Study and teachingElectronic reference services (Libraries)Study and teaching.Reference librariansTraining of.Reference librariansIn-service training.025.5/24Hirko Buff1462538Ross Mary Bucher1948-1462539MiAaPQMiAaPQMiAaPQBOOK9910780308103321Virtual reference training3671557UNINA