03062nam 22005534a 450 991078027180332120230617034852.00-8144-2759-6(CKB)111086906306860(EBL)228362(OCoLC)475936116(SSID)ssj0000254173(PQKBManifestationID)11227832(PQKBTitleCode)TC0000254173(PQKBWorkID)10226892(PQKB)10627688(MiAaPQ)EBC228362(Au-PeEL)EBL228362(CaPaEBR)ebr10120207(OCoLC)437146084(EXLCZ)9911108690630686020030922d2004 uy 0engur|n|---|||||txtccrA survival guide for working with humans[electronic resource] dealing with whiners, back-stabbers, know-it-alls, and other difficult people /Gini Graham ScottNew York American Management Associationc20041 online resource (222 p.)Includes index.0-8144-7205-2 When sweet revenge isn't so sweet -- Watch out for the eggshells -- Don' fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them ethics you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz.A down-to-earth, practical approach to making work and business relationships more successful.Conflict managementInterpersonal conflictInterpersonal relationsConflict management.Interpersonal conflict.Interpersonal relations.650.1/3Scott Gini Graham621086MiAaPQMiAaPQMiAaPQBOOK9910780271803321A survival guide for working with humans3731638UNINA