02747nam 2200661 a 450 991078021670332120230617033907.00-8058-4060-51-135-64024-61-283-29387-097866132938791-4106-0949-9(CKB)111087027887922(EBL)335483(OCoLC)476147516(SSID)ssj0000236827(PQKBManifestationID)11188305(PQKBTitleCode)TC0000236827(PQKBWorkID)10188875(PQKB)11223326(MiAaPQ)EBC335483(Au-PeEL)EBL335483(CaPaEBR)ebr10225325(CaONFJC)MIL329387(EXLCZ)9911108702788792220030506d2004 uy 0engur|n|---|||||txtccrResponding to crisis[electronic resource] a rhetorical approach to crisis communication /edited by Dan Pyle Millar, Robert L. HeathMahwah, N.J. Lawrence Erlbaum20041 online resource (388 p.)LEA's communication seriesDescription based upon print version of record.1-4106-0949-9 0-8058-4059-1 Includes bibliographical references and indexes.pt. 1. Crisis preparation : planning for the inevitable -- pt. 2. Crisis response : the time to speak -- pt. 3. After the dance is over : postcrisis response.In recent years, researchers and practitioners have explored the nature, theory, and best practices that are required for effective and ethical crisis preparation and response. The consequences of being unprepared to respond quickly, appropriately, and ethically to a crisis are dramatic and well documented. For this reason, crisis consulting and the development of crisis response plans and protocols have become more than a cottage industry. Taking a rhetorical view of crisis events and utterances, this book is devoted to adding new insights to the discussion, and to describing a LEA's communication series.Crisis managementCommunication in managementOrganizational changeCrisis management.Communication in management.Organizational change.658.4/056Millar Dan Pyle1938-1557990Heath Robert L(Robert Lawrence),1941-1495090MiAaPQMiAaPQMiAaPQBOOK9910780216703321Responding to crisis3822036UNINA